by SophieDophs March 3rd 2015, 4:09 pm
SophieDophs wrote:Hi Buttercup,
What's the current situation with the Newsletters?
I sent a newsletter yesterday Sunday, 1st March) to my forum members (phpBB3) and although I received the 'test' newsletter, I did not receive the actual newsletter afterwards.
Neither did my members - which is a shame because the content was directly related to the first day of the month.
The newsletter has appeared in the Admin Panel - Newsletter - Tracking and Archives - with a date time stamp as follows:
Sun Mar 01, 2015 3:19 pm
Thanks for your help.
Buttercup wrote:Hello Sophie,
Actually, the newsletter reception depends on other forums. For example, if a forum send a NL to 1000 users and you send a newsletter just after him, you have to wait that all users from the other forum receive the NL. So, your NL will be " on a waiting list"
Thanks for your reply, Buttercup.
I fully understand the newsletter queue system, but I do not think this is the issue here.
32 hours after I sent that newsletter, it still was not received. I don't believe it sat for 32 hours on a waiting list.
I sent the newsletter again, yesterday, but this time I sent it from another email address. The newsletter was delivered within 20 minutes.
I shall continue to use my alternative email address for sending future newsletters.