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User profile system corrupted(?)

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Solved User profile system corrupted(?)

Post by FiskBlack on July 28th 2016, 4:18 pm

First topic message reminder :

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : All members
When the problem appeared : Two days ago
Forum link : ( link is hidden, you must reply to see )

Description of problem

User profile system corrupted(?)


Hello there,

I started a free forum for my friends and I but, after some days customizing and testing it, I noticed the profile system is not working properly anymore, it's kind of corrupted, the scrips or the DB or ??.

I first noticed it two days ago, when I had some friends test the forum and they warned me some Contact fields did not safe the input for ICQ, AIM, MSN, Yahoo and Skype. (view image 1)

Four others at the top of the edit profile page, inside ‘Profile Information’ section, had no description to it, only the ' : ', and those also don't save the input. (view image 2)

After digging in the page code, I found out those blank fields are broken versions of their equivalent contact ones, and they are named like this in the code: icq, aim, msn, yim and skype. (view console in image 2)
Note: I don’t know if the delete account is working.

Since these fields, from both the Contac and Profile Information don’t save, they also don’t show any data when viewing the profile. And weirdest part is, even the ones that save the input when editing, don’t show anything when viewing the profile. And I have just noticed another problem, users can’t see the other users Contact fields, the same fields I mentioned in the beginning, it’s as if they don’t exist (or are hidden).

Also, the fields from image 2 doesn’t appear when a normal user view a profile.

I noticed that the blank fields only show to normal users, these fields are not present to any moderators.

All the configurations for Profile and Contact fields are set to be displayed to all members.


I hope this post is not too confusing, if you get lost while reading it, tell me and I’ll try to explain it better.
Thank you for the help.
FiskBlack

Image 1


Image 2


Last edited by FiskBlack on August 5th 2016, 4:38 am; edited 2 times in total

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Solved Re: User profile system corrupted(?)

Post by SLGray on August 1st 2016, 3:07 am

Are you installing the theme directly from Hitskins?


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 1st 2016, 3:22 am

The first time I did from their site, yes. This time I installer from inside the cpl. Should I try downloading the theme and uploading it? If I do that,I'll lose the current css customization, right?

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Solved Re: User profile system corrupted(?)

Post by SLGray on August 1st 2016, 7:00 am

It is best to install themes directly from Hitskins.


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Solved Re: User profile system corrupted(?)

Post by APE on August 1st 2016, 2:11 pm

you should always install the themes from hitskin its self and make sure you have your ACP open on a new tab.


Yes you will loose any CSS files you have added but then it will be fresh.

My advice is to make a copy of your CSS files you made and then add them to the bottom of your Css when you are done.

make sure the theme works before adding your CSS files as it looks like your files in the CSS is making some problems.





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 2nd 2016, 12:05 am

Sorry for the late response guys.

I dont think the changes I did to the css can affect this part of the system, I only added code for a special rank w/o rank name:
Spoiler:
Code:
.adm:before {
    content: url("http://i35.servimg.com/u/f35/19/51/61/55/forum_13.gif");
    display: block;
    text-align: center;
And code for signature resizing:
Spoiler:
Code:
.signature_div img{
max-width: 1000px !important;
max-height: 150px !important;
}


I did back up the css, went back to phpbb3 default theme, opened the hitskin page, found the same theme again and applied it there with the cpl opened.

The result, images still not load and some stuff in the cpl still don't work. I'm starting to think this theme is broken, since its from 2008 (found about it only today)?

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Solved Re: User profile system corrupted(?)

Post by APE on August 2nd 2016, 1:18 am

Can you please link me to the theme then i will test it on my test forum.

it dose sound to me that there is a problem there if your still having a problem





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 2nd 2016, 2:23 am

Sure, APE, HERE it is.

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Solved Re: User profile system corrupted(?)

Post by SLGray on August 2nd 2016, 4:52 am

You forgot the closing }.

Code:
.adm:before {
    content: url("http://i35.servimg.com/u/f35/19/51/61/55/forum_13.gif");
    display: block;
    text-align: center;
}


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 2nd 2016, 1:57 pm

Thanks for the heads up SLGray, in the css it's correct, I think I deleted accidentally before posting it here.

APE, did you have time to test the theme?

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Solved Re: User profile system corrupted(?)

Post by APE on August 2nd 2016, 2:55 pm

Hello @FiskBlack Yes i have tested it and i don't have any problem making a change to the settings in the profiles or in the contact system

Please feel free to test this your self on my test account
Username test account 1
Password: REMOVEDBy Ape
Url :REMOVEDBy Ape


Last edited by APE on August 3rd 2016, 4:24 pm; edited 1 time in total (Reason for editing : my forum address and password removed)





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 2nd 2016, 5:34 pm

Oh well, yours looks just like mine, even if some images are still not showing (like this one: https://hitsk.in/t/13/20/92/i_back_title.png ).

One thing i did not explain correctly from one of my last post from page one:

"[..]it worked ok but those same ICQ, AIM, MSN, Yahoo and Skype fields are still giving problem for some users, so I decided to just eliminate them and create new custom ones.[..]" The part I edited was the profile_add_body and I removed the following part of code:

Before:
Spoiler:
Code:
<!-- PROFILE INFO -->

         <!-- BEGIN switch_register_not_display -->
         <div class="subtitle cleared"> <h3>{L_PROFILE_INFO}:</h3> {L_PROFILE_INFO_NOTICE}</div>
         <fieldset>
            <dl>
               <dt><label>{L_ICQ_NUMBER}&nbsp;:</label></dt>
               <dd><input type="text" name="icq" value="{ICQ}" class="inputbox" /></dd>
            </dl>
            <dl>
               <dt><label>{L_AIM}&nbsp;:</label></dt>
               <dd><input type="text" name="aim" value="{AIM}" class="inputbox" /></dd>
            </dl>
            <dl>
               <dt><label>{L_MESSENGER}&nbsp;:</label></dt>
               <dd><input type="text" name="msn" value="{MSN}" class="inputbox" /></dd>
            </dl>
            <dl>
               <dt><label>{L_YAHOO}&nbsp;:</label></dt>
               <dd><input type="text" name="yim" value="{YIM}" class="inputbox" /></dd>
            </dl>
            <dl>
               <dt><label>{L_SKYPE}&nbsp;:</label></dt>
               <dd><input type="text" name="skype" value="{SKYPE}" class="inputbox" /></dd>
            </dl>
            <!-- END switch_register_not_display -->
            <!-- BEGIN switch_website -->
            <dl>
               <dt><label>{L_WEBSITE}&nbsp;: {MUST_LABEL_2}</label></dt>
               <dd><input type="text" name="website" value="{WEBSITE}" class="inputbox" />
                  <br /><span class="italic">{L_WEB_EXPLAIN}</span>
               </dd>
            </dl>
            <!-- END switch_website -->

After:
Spoiler:
Code:
<!-- PROFILE INFO -->

         <!-- BEGIN switch_register_not_display -->
         <div class="subtitle cleared"> <h3>{L_PROFILE_INFO}:</h3> {L_PROFILE_INFO_NOTICE}</div>
         <fieldset>
            <!-- END switch_register_not_display -->
            <!-- BEGIN switch_website -->
            <dl>
               <dt><label>{L_WEBSITE}&nbsp;: {MUST_LABEL_2}</label></dt>
               <dd><input type="text" name="website" value="{WEBSITE}" class="inputbox" />
                  <br /><span class="italic">{L_WEB_EXPLAIN}</span>
               </dd>
            </dl>
            <!-- END switch_website -->

I deleted lines 72 to 99 (in the code extract: 6 to 25) to make the blank bugged fields disappear from the profile edit screen.

I mistakenly accused the theme to be the culprit, but it wasn't. My bad. (Even if its images does not load properly)


So to put it simple, the html from both forums, the firs I deleted and the current one, have these fields and they bug after I change theme.

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Solved Re: User profile system corrupted(?)

Post by SLGray on August 2nd 2016, 7:53 pm

Have you tried these fields on the support forum?


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 2nd 2016, 10:20 pm

What do you mean, SLGray?

The first one I deleted, the current forum I started from scratch and it showed the same results.

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Solved Re: User profile system corrupted(?)

Post by SLGray on August 2nd 2016, 10:47 pm

I mean have you tried the contact fields on the oifficial support forum. Do they work for you?


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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 3rd 2016, 3:52 am

I filled them with sample valid IDs, and they saved but, AIM and Skype are empty.

Spoiler:

On my forum, I filled them with the same info and they all saved now, a part from Skype, its empty. when viewing the profile, nothing is shown.

Spoiler:



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Solved Re: User profile system corrupted(?)

Post by SLGray on August 3rd 2016, 9:43 am

I am going to tag our Pro Admin @Leviosa to see if there is exactly an issue on our side.


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Solved Re: User profile system corrupted(?)

Post by APE on August 3rd 2016, 3:38 pm

Just to ask one more thing.

you do have Icons in your ACP >> Display Tab >> Pictures and Colors >> Advanced Mode Pics management >> Buttons tab





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 3rd 2016, 4:01 pm

SLGray, thank you, I don't now how it works, but that profile_add_body edit did the the trick for me. but yeas, I think this could use some advanced investigation.


APE, I just checked and there are links to some gifs but, nothing is shown. This is a kind of a surprise for me since I only replaced the banner link. Now this is a real theme problem, I'll get the links to the support forum icons and try there.

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Solved Re: User profile system corrupted(?)

Post by APE on August 3rd 2016, 4:07 pm

Please post them links here as i have a tool that can sometimes look for them icons if they have been removed for our servers or other sites.

most of the time we get members adding the following link http://illiweb.com/fa/empty.gif
This shows as a Empty Icon

if you post the links that are not showing i will see if i can get them back and post back to you on the findings
EDIT:
Okay i have just looked on the theme you gave me and yes it has the URL empty on it so there is no icons linked to the system you can find all our sites default icoms on the same page just by clicking on See examples under the URL of each icon missing Smile then don't forget to save Smile

screen shots :
Spoiler:
To add them click on the icon then the URL will get added to the URL box then hit save
Spoiler:





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 3rd 2016, 5:10 pm

APE, indeed some icons linked to that gif, but three of them, Facebook, Twitter and Pinterest point to their own images but are also empty gifs.

Spoiler:

I changed all the images with the ones from the support forum, now they all show up correctly. Are these icons linked to the themes?
Here are some images, with all showing up. Note: The preview does not work in the cpl.
Spoiler:


I think these fields are now working (saving the info we enter) again because I edited the profile_add_body, but I'm not sure of it. This could use some investigation.

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Solved Re: User profile system corrupted(?)

Post by APE on August 3rd 2016, 11:09 pm

If the icons are showing in your profile then there working fine as the icons would not show or save if its not working.

also just to let you know you are breaking the rules and TOS by taking the icons from this forum as all our icons and logo's are Copyrighted you can ask our staff and members to make you some icons here Graphic Design Section
Your forum can be banned on the spot for taking our icons from our site We do not let any one take our icons or buttons from this site as they was made for the use of the support forum only.

Please remove then and ask for your own ones to be made to fit in with your own forum.





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 4th 2016, 4:42 am

Chill out dude, I don't want these icons, I don't need them, I used them for testing purposes only.

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Solved Re: User profile system corrupted(?)

Post by APE on August 4th 2016, 2:29 pm

LOL i was not telling you off i was just warning you your forum could be banned if it was seen and no one had seen this thread that's all we have to warn you of things like that. if we did not do it then we would not be doing our job and i would not want to see you loose your forum over something silly like this.

If it was a real warning and i was going to do something about it I would have just done it but I am not like that I like to tell you about the problem of copyright before it gets out of hand.

Its just a polite Notice / warning nothing else.





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 4th 2016, 6:34 pm

Oh, wow, I understand now, thanks for the notice hehe Bow 3


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Solved Re: User profile system corrupted(?)

Post by APE on August 4th 2016, 10:53 pm

Is this now solved for you ? if yes please press the big green Solved button on the top of your first post and then post solved in the topic

if not then Please feel free to ask more about your problem Smile





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 5th 2016, 12:38 am

It is kind of solved, here in my end at least, but after I edited the official html to remove the code I posted some replies ago.

Now, I think the "why" I had to do that, to have my edit profile page and the duplicate fields back to work again, is forumotion team turn to discover. I think all the info I could provide is already in this topic but, ask me if you need more info.

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Solved Re: User profile system corrupted(?)

Post by APE on August 5th 2016, 1:38 am

I am not sure why you had to edit anything in the first place.

the system was always working how it should be working the problem come from not having the right Icons installed on your forum ACP this was down to the owner / theme maker.

This is added when a member makes the theme from home.

You installed the theme from a member and its not a theme FM have made so there for the problem come from the theme not us.

So can I take it this is now solved ?

To all members Word of advice:
If installing a theme from Hitskin always do a Preview on your forum before you install it and look over all your forum with it in preview mode to see if anything is missing if it is then report it to the support forum or the owner of the theme by PM sending them a screen shot of the missing parts and a link to the theme your talking about.





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Solved Re: User profile system corrupted(?)

Post by FiskBlack on August 5th 2016, 4:38 am

I had to edit because things broke and that edit had fixed it for the time being.



This info:
@APE wrote:To all members Word of advice:
If installing a theme from Hitskin always do a Preview on your forum before you install it and look over all your forum with it in preview mode to see if anything is missing if it is then report it to the support forum or the owner of the theme by PM sending them a screen shot of the missing parts and a link to the theme your talking about.

Should be here:

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Solved Re: User profile system corrupted(?)

Post by SLGray on August 5th 2016, 8:23 am

It is best to exactly go to Hitskins and install the theme directly from there. Also I do not believe the administration panel shows all available themes.


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Solved Re: User profile system corrupted(?)

Post by APE on August 6th 2016, 12:47 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules





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