Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : All members
When the problem appeared : In my forum, admin acount cant come into administration panel. Showing that they dont have access to it. But in groups info , they are added. Something in forumotion problem it seems.
Forum link : https://sweetsin.forumlt.com/

Description of problem

In my forum, admin acount cant come into administration panel. Showing that they dont have access to it. But in groups info , they are added. Something in forumotion problem it seems.

Code:

https://imgur.com/QQfIjqG.png

Hello

Go to admin panel .,, users and groups ..,group administrator
Find the group click the yellow gear icon and check if you have added the members to that group

Also one more thing about the administrator group, only the founder has access to the full administration panel...there are things that only the founder can see like the templates, credits management, and some other options

We can not understand the inage you posted cause the text is not in English

Hello,

problem is what main acount password is lost, and i cant log in. I also dont remember my email i used.

But i sure i didnt remove admins from group, but no one cant come into panel.

in photo ypu can see what all admins is in group

Code:

https://imgur.com/0qj8QtN.png

Code:

https://imgur.com/eTIWLqX.png

Coucou,

the group in which you have to add the user you want to access the Administration Panel is the following:
https://sweetsin.forumlt.com/g1-

Add the users there and they will see the Administration Control Panel

As i told you already in pm we can not reset your password without the correct email
We need the creation email without that we can not do anything due to security reasons
Maybe you can send me by pm a list of potential emails

Yes i know , but i i have other my acount elizabeth and now see forum in this acount .

and im in moderators group, but still cant open admin panel
https://imgur.com/nfKlmcp.png

@naktyje you need to be in this group to see the admin panel - https://sweetsin.forumlt.com/g1- - any other group will not give you access to the ACP

You can call all the groups "Administrators", but only that one (admin group by default) will give you the access

Yes i know it, all fine with this. I know how it works but

Problem is , what people in this group cant access admin panel, idk the reason....

@naktyje they are probably not in the correct group, or they are doing something wrong - that could be the only reason, because if you are in the Group 1, then you are admin.

Are you allowed to add new members there? if so, you may try to add me in it and I can check personally

1. Main acount - i dont remember password and email
2. Admins is in right group
3. They cant open admin panel , like you see in photos
4. Idk the reason, but it is so strange
And i realy dont know what to do

Can you answer my question?

Niko wrote:Are you, or someone allowed to add new members there? if so, you may try to add me in it and I can check personally

No no one can, there is the problem. No one can access admin panel ;///////////////// so i cant add you

naktyje wrote:No no one can, there is the problem. No one can access admin panel ;///////////////// so i cant add you

From the group you should be able to see the option to add new users, is it so? or not even that part?



and since when no member of that group can access the ACP? always been like that, or only since a moment?

I can see only group information. I cant add anyone , i cant open admin panel

I see forum like regular person

@naktyje I've ran out of ideas I am afraid, the only reason is that the group is not the admin one - but if you claim it is so

Let's see if some other staff members have ideas on how to handle this problem
Sorry for not being helpful

Let's wait

Thanks Niko

Who has access to the admin panel now?

Since you are the founder and you can not access the admin panel cause you do not remember your password the only way we can help is by inform us by pm the correct email you used to create the forum
As mentioned you can send me a list of potential emails

We can not provide any further assistance without the email this is the procedure

No one.

I edit my post above with my answer

Okay. And what next if I changed email to a fake one? All admins could acess admin panel a moth ago. I might edited my profile with a fake email. Everything was fine. And now, it seems like founder acc password was changed, and all of the admin lost their acess to admin panel.

Did you gave your password to anyone else?
Even if the email has changed if you give me the correct first creation email i can help you

You make members admins that you can trust

Admins was all trustworthy. And only one admin knew the password.

@naktyje the foundation email serves to verify that you are the real owner of the forum and not someone pretending to be it

@skouliki needs to verify that you are the real owner in this way (it is the procedure).
Once that is done, she may change your foundation email to a new one, that you have access to, and send you a new password so that you can access again.

The foundation email is a necessary step to verify the ownership of the forum

skouliki wrote:As mentioned you can send me a list of potential emails

skouliki is also offering you to provide a list of potential email you may have used, and if the foundation email is among them, she will help you

naktyje wrote:Admins was all trustworthy. And only one admin knew the password.

Have you tried asking this other admin?

I know that. I send skouliki a pm with emails.
Forum was created in 2015. I dont remember if I could create a forum with a fake email? Or I had to verify the creation?

Niko. She hadnt connect via my acc

Please be patient 

Your PM has  been received  with thanks. Please read our forum rules:  ESF General Rules

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead! Please read our forum rules:  ESF General Rules

And does it change something if originally forum was created with different name?

None of the emails you send me is associated with this forum : https://sweetsin.forumlt.com/

And if try to asociate with www.risingahes.forumlt.com ?
That was forum creation link. After some time I change it