Technical Details

Description of problem

Ape wrote:Hello @Ganso

You have to have a package deal to pay for the ad's to be removed.

You need to read the information before rushing in to buying your credits. Please also read this topic > Forumotion Packages


With the credits you have now on your ACP :
You can do 1 of 3 things.
1, You can ask for your money back if you have only just paid for then. (You will need to @Luzz or @The Godfather about his)
2, You can top up your credits so you can use them for one years package all in one go and get 2 months free.
3, You can set up a monthly payment for a package deal using  Paypal.

What I want to say is that I thought I could buy credits and then activate a package with the credits I have available but I discovered that you can only buy them directly.

I would like to ask if it is possible for you to transform the credits I have directly into a plan since I am unable to do so.

Niko wrote:@Ganso the monthly payment is done directly with Paypal, while the annual payment requires you to buy the credits and then use them

SLGray wrote:You can ask for a refund:  https://www.forumotion.com/terms-of-service

Read the part under Purchases and Refunds

Purchases and refunds

forumotion.com provides Users with optional paid services, such as "packages", domain name, or advertisements removal. By subscribing to one of these services, the User agrees to pay forumotion.com the monthly or annual subscription fee indicated. Payments are debited in advance on the day he purchases the service and cover its use for the chosen monthly or annual subscription period.

The purchase of products and services from forumotion.com entitles the buyer to a right of withdrawal within 15 days of the purchase, unless such products and services have been used in any way. In this case, the withdrawal period ends and it becomes impossible to cancel the purchase or obtain a refund. Outside the withdrawal period, no products or services are refundable, even if they have not been used and have not expired.

The credits expense, the subscription to a "package", the purchase of a domain name or the use of any service such as the deletion of advertisements is, within the meaning of these Terms, a "use" of a paid service. The User expressly consents by these Terms that these services may be provided before the expiry of the withdrawal period, resulting in the waiver of this period.

The modalities of exercise of the withdrawal and refund period provided by the present Terms do not concern the paying products and services purchased through a third-party partner of forumotion.com (contact directly the partner in this case, which will decide at its sole discretion whether or not to proceed with the refund). The withdrawal period and refunds do not concern products offered by forumotion.com, including but not exclusively during a contest.

To exercise its right of withdrawal for a paid service which has not been "used" in accordance with the provisions and which does not fall under the exclusion cases mentioned above, the User may contact forumotion.com directly: or +334.92.02.15.76.

If the User believes that forumotion.com has billed him in error, he should contact the company within 90 days of the concerned billing. No refunds will be given for fees charged more than 90 days ago.

forumotion.com reserves the right to refuse a refund request if there are reasons to believe that the User is trying to take unfair advantage of this refund policy (for example, by repeated requests for refunds for the same service or product), if he is violating these Terms or if forumotion.com has reasons to suspect that he is using the services fraudulently or that the User account is being used fraudulently by a third party.

This refund policy has no impact on the User statutory rights.