Technical Details

Forum version : #phpBB2
Position : Founder
Concerned browser(s) : Safari
Who the problem concerns : Yourself
When the problem appeared : This morning Feb 1
Forum link : ( link is hidden, you must reply to see )

Description of problem

I am the founder.
My passwords have strangely disappeared from the cloud and apple devices and the one I have writtern down will not work.
I cannot log in and the auto-generated passwords for my two accounts do not work.
Admin and Settertude.

I have never seen anything like this.

Please help.

Thank you

Dear @Setter

have you tried to reach icloud support?
The problem seems to rely more on their side, as you cannot access the apple keychain anymore/the saved passwords there disappeared

for what concerns Forumotion, it may be that you changed the password during time - it got updated on cloud keychain - but you haven't updated the one you noted down, and so it doesn't work because it's not the correct one

hello

please send me only by pm the following
-forum URL
-founders username
-email you used to create the forum
-do you have access to the creation email : YES or NO

Niko wrote:Dear @Setter

have you tried to reach icloud support?
The problem seems to rely more on their side, as you cannot access the apple keychain anymore/the saved passwords there disappeared

for what concerns Forumotion, it may be that you changed the password during time - it got updated on cloud keychain - but you haven't updated the one you noted down, and so it doesn't work because it's not the correct one

Thanks for responding---I would rather start from scratch and if possible, can you help with that.
I woulld delete whatever is left in iCloud and not use it anymore.

@Setter then follow what @skouliki told you
This way she can provide you a new password to access

Hi @Setter Please follow what skouliki has posted if you have not already done so

skouliki wrote:hello

please send me only by pm the following
-forum URL
-founders username
-email you used to create the forum
-do you have access to the creation email : YES or NO

If you have asked our system to send you a new password and it has not worked it could be down to you doing a copy and paste.
You MUST always type the new password in never copy and paste it.

Regards.

Ape

Resolved…thanks Skouli.