reactivated forum = missing admin panel

First topic message reminder :

Shut down forum yesterday. Reactivated but admin/moderator don't have access to admin panel. Suggestions?

Base wrote:The only way to recover deleted topics would be to use to restore function of the utilities. Has the founder checked ALL her email addresses to see if a confirmation email has been sent?

Yes, she checked. No confirmation.

But at this point we'd like to restore the topics if possible and close the board to the public until ready to relaunch.

Is there a reason my name is in blue on the member list and I'm listed as mod/admin but can't access any tools? She tried to reactivate me but nothing's happened in terms of being able to access the admin area. You can see my name RD in blue here - http://jrmanonymous.forumotion.co.uk/memberlist?mode=lastvisit&order=DESC&start=50&username

The *only* reason why you can't access the admin panel is because you're not in the original admin group. From experience, the blue name is 'moderators' group. If you can't moderate then the founder may have removed the permissions.

Like I said before, to restore any topics the founder will need to use the utilities and perform a forum restore.

Base wrote:The *only* reason why you can't access the admin panel is because you're not in the original admin group. From experience, the blue name is 'moderators' group. If you can't moderate then the founder may have removed the permissions.

Like I said before, to restore any topics the founder will need to use the utilities and perform a forum restore.

Okay, thanks! We'll try the utilities/restore and see if that works.

Not sure what you mean by "original admin group".

You can see here that I am in 2 groups, still today. Admin and moderator. But can't see any ways to access.

[img][/img]

The original admin group has an ID of 1. So on your forum, does the link http://jrmanonymous.forumotion.co.uk/g1- have you in it?

Base wrote:The original admin group has an ID of 1. So on your forum, does the link http://jrmanonymous.forumotion.co.uk/g1- have you in it?

This is what I see when I go to that link:

[img][/img]

But no links on anything related to moderating or administering. I need to ban old members, something I was able to do as moderator until the reactivation yesterday, and can't see any links. Suggestions? The founder already reactivated me this AM.

And you're sure that you can't access the admin panel using the link: http://jrmanonymous.forumotion.co.uk/admin ?

Base wrote:And you're sure that you can't access the admin panel using the link: http://jrmanonymous.forumotion.co.uk/admin ?

Yes. When I go to that page I get the message that I am not allowed to administer.

Kind of ridiculous, no? Told you, there's something very wrong with the programming for the forum.

Any other suggestions?

This is a very strange problem. I will forward this problem to The Godfather who will take a look at this for you.

Base wrote:This is a very strange problem. I will forward this problem to The Godfather who will take a look at this for you.

Okay, thanks. There is a bug in your programming. We finally restored all our content and deleted the members. Please feel free to turn off this thread.

Appreciate your efforts.

Oh, is everything back to normal now? In that case, I'll lock this topic. You're welcome!

Glad your problem is solved; topic marked as solved and archived.