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Sir Chivas™
Flicktitty
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    Moderator signing in = Banned?

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    • Post n°1

    Solved Moderator signing in = Banned?

    Post by Flicktitty April 20th 2012, 6:49 am

    Having an issue, A moderator (also my girlfriend) can't sign in, it says you have been Banned. I went through and it says it's still active, not under the ban list.

    Any other ideas?
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    Sir Chivas™
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    • Post n°2

    Solved Re: Moderator signing in = Banned?

    Post by Sir Chivas™ April 20th 2012, 8:25 am

    Hi, Hello

    Have you tried this:
    ACP >> Users & Groups >> ban control


    have you tried to change her password? You can as well check, her account via Panel, check all the way to the bottom, user still active:
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    Jophy
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    • Post n°3

    Solved Re: Moderator signing in = Banned?

    Post by Jophy April 20th 2012, 12:12 pm

    Hello,

    Please check if she's banned or not on the option provided by Chivas above.

    Also, please check if she's inactive:
    Admin Panel > Users & Groups > Inactive Users > Activate her there

    And if it does not sort the problem, please provide us a screenshot of the message she's getting. Thank you.
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    • Post n°4

    Solved Re: Moderator signing in = Banned?

    Post by Flicktitty April 20th 2012, 9:28 pm

    I have checked she is still active, here are a few screenshots.

    her logging in.
    Moderator signing in = Banned? Banned

    Ban Control screen.
    Moderator signing in = Banned? Bancontrol

    Profile
    Moderator signing in = Banned? Profile

    She has been a member of the forum since day 1. well over a year, no idea what happened.
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    Jophy
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    • Post n°5

    Solved Re: Moderator signing in = Banned?

    Post by Jophy April 21st 2012, 5:28 am

    Hello,

    First can you try resynchronizing your forum:
    https://help.forumotion.com/t50777-resynchronizing-your-forum

    Then if it doesn't work, please try resetting bans on the utilities, you will see the option there once you log in with your founder account:
    https://www.forumotion.com/en/utils/

    If it still doesn't work, please provide your forum link and the username of that mod. Thanks!
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    • Post n°6

    Solved Re: Moderator signing in = Banned?

    Post by Base April 21st 2012, 11:28 am

    Hi, check the banned IP addresses as well to make sure that her IP isn't banned.
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    • Post n°7

    Solved Re: Moderator signing in = Banned?

    Post by Flicktitty April 23rd 2012, 4:38 pm

    Tried the above links, Still no such luck, Sorry for the late response as i have been out of town.

    http://www.wi240sx.com/ is the forum
    Lizmo is the screenname.
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    Jophy
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    • Post n°8

    Solved Re: Moderator signing in = Banned?

    Post by Jophy April 24th 2012, 5:21 am

    Still no good after trying this?:
    Then if it doesn't work, please try resetting bans on the utilities, you will see the option there once you log in with your founder account:
    https://www.forumotion.com/en/utils/

    Then resynchronize your forum again:
    https://help.forumotion.com/t50777-resynchronizing-your-forum

    If it still doesn't work, please let us know so we can pass this to our Pro administrators for possible technician intervention. Thank you.
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    • Post n°9

    Solved Re: Moderator signing in = Banned?

    Post by Flicktitty April 24th 2012, 7:14 am

    Still nothing, i've done it on IE/Chrome/Firefox. On her computer and mine. No such luck with either of them.
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    Jophy
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    • Post n°10

    Solved Re: Moderator signing in = Banned?

    Post by Jophy April 24th 2012, 11:46 am

    I'll pass this thread to our administrators to look into it. Please be patient Wink
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    • Post n°11

    Solved Re: Moderator signing in = Banned?

    Post by Shadow April 24th 2012, 12:13 pm

    Hello,

    Can you please change the email address of the user for a valid one and check if it solved the problem ? Smile
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    • Post n°12

    Solved Re: Moderator signing in = Banned?

    Post by Flicktitty April 25th 2012, 4:20 am

    Leeloo wrote: Hello,

    Can you please change the email address of the user for a valid one and check if it solved the problem ? Smile

    Thank you much! That works! :wouhou:
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    • Post n°13

    Solved Re: Moderator signing in = Banned?

    Post by SLGray April 25th 2012, 5:27 am

    Flicktitty wrote:Thank you much! That works! :wouhou:

    Topic Solved & Locked




    Moderator signing in = Banned? Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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