Hello,
I'm trying to figure out what's going on with our site. Earlier today, our site went down for "maintenance." I posted an image below of what the site looks like when attempting to get on. Everyone is able to log-on to their account, but cannot actually access the website.
The issue arises when we attempt to log-on with the founder account. The founder account cannot access the site at all, not even by logging in. We're trying to determine if the account was hacked. The site has been down for most of the day (at least 8 hours). As this is my first time posting on the site, I am unable to PM a staff member. The creation e-mail is no longer available, but the founder account is under a different e-mail address.
Would it be possible to determine if our account was hacked or how we can regain access through the founder account?
Original URL was: http://mdalchemist.darkbb.com/
Our current URL is: http://www.mdalchemists.com/
EDIT:
We are now very sure that this is due to a hacker, as things are vanishing from the front page. When I try to log onto the founder account, this happens:
We are now currently waiting on a response to our PM.
I'm trying to figure out what's going on with our site. Earlier today, our site went down for "maintenance." I posted an image below of what the site looks like when attempting to get on. Everyone is able to log-on to their account, but cannot actually access the website.
The issue arises when we attempt to log-on with the founder account. The founder account cannot access the site at all, not even by logging in. We're trying to determine if the account was hacked. The site has been down for most of the day (at least 8 hours). As this is my first time posting on the site, I am unable to PM a staff member. The creation e-mail is no longer available, but the founder account is under a different e-mail address.
Would it be possible to determine if our account was hacked or how we can regain access through the founder account?
Original URL was: http://mdalchemist.darkbb.com/
Our current URL is: http://www.mdalchemists.com/
EDIT:
We are now very sure that this is due to a hacker, as things are vanishing from the front page. When I try to log onto the founder account, this happens:
We are now currently waiting on a response to our PM.
Last edited by mdalchemists on October 24th 2012, 4:58 am; edited 2 times in total