log in issues for members

hi i am addmin on JDMEnthusist-IRL or at least thats what we were until earlier we seemed to have changed back to our initial name JDMenthusiasts-IRL? this change was made without us being informed? now we have members having issues with logging in... we would have prefered if it was left alone as this is now messing things up for us. Could anyone please please please shed some light on this PLEASE the site is getting very busy lately and this is the last thing we needed.
thanks in advance for you help
Dave

The domain name you had expired. Because of this, your forum is using the original address. What message does the members get when they try to log in?

P.S. Do you know that the Facebook Connect option is not working like it should be?

didnt even know it was going to expire?? how come our original hasnt expired?
FB connect, dont know anything about it ( still very much in the learning stages with regards to using the pannel section of the site (

The address that is created when you create the forum does not expire. When you buy a domain name through Forumotion, it is only good for a year.

how come we didnt get a notice that the domain was going to expire? or did we? is our old name available again? enthusiasts rather than enthusiast? it was taken the last time so we had to use enthusiast ( this is where this whole problem has come from in fairness (
what is our next port of call? how can we get back to normal please )
we have a FB page, but you are saying that we can link it to the site, yes?
thanks for your help

Do you have Facebook Connect activated:
Administration Panel > Modules > Facebook Connect ?
It looks like you have it activated.

You should have notice a message in the administration panel about the expiration of the domain name. What was the original link to the forum?

yes its active, remember looking at it earlier )

original link?
http://jdmenthusiasts-irl.forummotion.com/

can we get enthusiasts back from enthusiast? didnt notice a message (( what do i need to do to get us all back to normal? thanks )

Can you log into the forum yourself?

You did not answer my question about what message members get when they try to log in.

think its that the domain has expired

no i can log in (

http://www.jdmenthusiast-irl.com/search.forum?search_id=newposts

[quote="david cullen"]think its that the domain has expired

this is what the member are seeing, that the domain has expired, and those on chrome are getting malware warning and cant log on to the page

Is this your forum - http://jdmenthusiasts-irl.forummotion.com/ ?

yes, thats how it is at the moment )

So what happens when you try to log in?

it goes to this

http://www.jdmenthusiast-irl.com/search.forum?search_id=newposts

and i can log in no problem, but we have members saying they cant log in?

Use the Utilities to connect directly to your administration panel and remove the redirection for the domain name.

https://www.forumotion.com/en/utils/

im sorry but could you put that in laymans terms please ) sorry
but are we ok on this now? or will this run out?

When you gain access to your administration panel remove the redirection for your domain name:
Administration Panel > General > Forum > Forum Address

Administration Panel > General > Forum > ? no forum address?


Forum



Configuration

Categories and forums

Security

If you are the founder of the forum, you should see that option.

no sorry i should have made that clear, i am not the founder, but the site has been left in my hands to run for the past two years and i have been doing so without to much hastle
quick one though, the way we are now, are we ok to stay as we are or what do i need to do to keep the site up and running normaly? thanks

Please read this.
https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

Sanket wrote:Please read this.
https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

grand thanks )
says last visit was
Wed 5 Dec - 4:05
dosent say what year? but the guy has been off the site well over a year now, his last post was
Sat 24 Jul - 12:54

Hello,

OK so, first the message for the expiration of the domain name is on the Admin Panel.
Do you have access to the Admin Panel ?

The last visit of the founder was on december 2012. You need to find an agreement with him if you want to manage the forum.

Leeloo wrote:Hello,

OK so, first the message for the expiration of the domain name is on the Admin Panel.
Do you have access to the Admin Panel ?

The last visit of the founder was on december 2012. You need to find an agreement with him if you want to manage the forum.

Hi, yes i have access, i am JDM for life on the forum. Ive been running the show for a long while now, not sure how lol as my panel skills are very limited ( but doing it none the less )
Is our old name available again? JDMEnthusiasts-IRL?

God damn it (( thamks, but is it available? we might just buy both to save confusion

You can't buy 2 different domain names for the same forum.

ok so my best bet is to just shut it down cos its more hastle than its worth at this stage.....as a customer here i feel that i am not getting any help, i need help with this, not short answers or you cant do this or that... sorry for being rude, but what do i need to do to get this situation back to normal? again, thanks you for your help but can we put this thing to bed please

Which situation ?

You're telling first that your members can't log in to the forum which is wrong, and now you're asking if you can change the personalized domain name, but as you're not the founder, this is impossible.

OK grand, thanks, i will sort it another way, we are obviously not on the same page here, and its probably my fault that we are not. Thanks for your help anyway.