Credits not refunded..

Okay so I tried to purchase the domain "ElysianPk.com" WHICH ISN'T EVEN TAKEN. -____- but I got this email

Code:

Hello, Following your reservation domain name elysianpk.com we regret to inform you that it is not available. Your credits will be automatically refunded, and we invite you to choose a new domain name is one of the proposals below, or inserting a new domain name in your administration panel. If you have other questions, thank you to contact our support forum http://forum.forumactif.com topic: Problem with my credits or my domain name

And I have 0 credits....

Code:

You have currently 0 credits.You have used 1600 credits since 11 Nov 2012 and 1600 credits since forum creation (22 Jun 2012)

When did you get that message?

SLGray wrote:When did you get that message?

yahoo says 11:44am

Rideem3 wrote:The domain is taken. The person just didn't upload his site yet.

That's fine but where's my credits..

I mean date wise.

SLGray wrote:I mean date wise.

Today 2/11/13

BTW this is my current site so you know who to refund the credits to http://elysian-pk.forumotion.com

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead! First Reminder

We will need to wait until Leeloo logs on and read this.

SLGray wrote:

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead! First Reminder

We will need to wait until Leeloo logs on and read this.

Alright thanks for the help guys and can I ask a question I have concerning features on forumotion?

Rideem3 wrote:I recommend that you create a new topic in the appropriate forum it belongs in so that others can find it if they have the same problem.

Alright thanks

Hello,

Can you please provide a screenshot of the email you received ?

Leeloo wrote:Hello,

Can you please provide a screenshot of the email you received ?

Okay sorry for the late reply,

It's fixed now
Thanks a lot !