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    A user having trouble seeing the forums

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    TruVampire
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    Solved A user having trouble seeing the forums

    Post by TruVampire Sat 19 Oct 2013 - 4:56

    Hello,

    A user on my site is having trouble seeing the whole site, or whole parts of the forums, [See her screenshots below]

    A user having trouble seeing the forums Screen10

    A user having trouble seeing the forums Screen11

    the site is http://wolvesofwinter.forumotion.co.uk

    She is using Google Chrome, this problem doesn't seem to be affecting any other users.


    Thanks In Advance for any help.


    Last edited by TruVampire on Mon 21 Oct 2013 - 2:50; edited 1 time in total
    SLGray
    SLGray
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    Solved Re: A user having trouble seeing the forums

    Post by SLGray Sat 19 Oct 2013 - 4:58

    Ask if the browser is up to date.  Tell the member to clear the browser's cache.



    A user having trouble seeing the forums Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    TruVampire
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    Solved Re: A user having trouble seeing the forums

    Post by TruVampire Sat 19 Oct 2013 - 6:10

    She did this the other day and still the same problem Sad
    Her browser is up to date as well Wink
    SLGray
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    Solved Re: A user having trouble seeing the forums

    Post by SLGray Sun 20 Oct 2013 - 0:37

    Has the member tried using a different browser?



    A user having trouble seeing the forums Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    TruVampire
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    Solved Re: A user having trouble seeing the forums

    Post by TruVampire Sun 20 Oct 2013 - 2:46

    Other members that use chrome do not seem to have an issue, just this one, but i will ask her if she can try another browser.

    Edit: Now two more members are having the same issue.
    SLGray
    SLGray
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    Solved Re: A user having trouble seeing the forums

    Post by SLGray Sun 20 Oct 2013 - 3:19

    Please post your forum's link.



    A user having trouble seeing the forums Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    TruVampire
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    Solved Re: A user having trouble seeing the forums

    Post by TruVampire Sun 20 Oct 2013 - 7:37

    Its posted above in the original, but here it is.

    http://wolvesofwinter.forumotion.co.uk/forum
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    TruVampire
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    Solved Re: A user having trouble seeing the forums

    Post by TruVampire Mon 21 Oct 2013 - 2:49

    We took down the banners off the forums, that seems to of fixed it.

    -solved-
    SLGray
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    Solved Re: A user having trouble seeing the forums

    Post by SLGray Mon 21 Oct 2013 - 3:01

    Thanks for posting the solution.

    Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

    Topic Solved & Locked



    A user having trouble seeing the forums Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.