when my friends try to register they are told that user name already exists. I go to the admin panel and it doesn't exist. even when I search by email address.

Hello,

You must adjust the following settings:
AP > General > Security:
Unauthorize subscriptions made with the most commonly used spam usernames. : Set it to No
> Save

Jophy wrote:Hello,

You must adjust the following settings:
AP > General > Security:
Unauthorize subscriptions made with the most commonly used spam usernames. : Set it to No
> Save

it was set to no. Still can't register new user. message says that email is already in use, but in the AP there is no such email when searched. I only have 2 users registered. me and my wife.

Can they provide the exact error message they receive when they try to register. Meanwhile, please send the following info on PM to me:

Code:

Forum Link:
E-mail address:


This topic will be moved shortly to 'Connection Problems' forums. Thank you for paying attention.

Jophy wrote:Can they provide the exact error message they receive when they try to register. Meanwhile, please send the following info on PM to me:

Code:

Forum Link:
E-mail address:


This topic will be moved shortly to 'Connection Problems' forums. Thank you for paying attention.

it is ok now. don't know why. thanks for quick support response.