Status showing offline when member is online.

OK so we are running Phpbb3 and i followed this tutorial https://help.forumotion.com/t132631-phpbb3-invision-indicate-the-online-status-of-a-user-in-a-profile-field

and for some reason the forum seems to be confusing online and offline for the members. For example.. 
this is me and I am online but it' showing  me as off line. 

Here is the code i'm using but i'm not sure where I went wrong.. 

CSS code

Code:

.user_status {
    vertical-align:top;
    border-spacing:0;
    display:inline;
}
#is_on.user_status {
    color:green;
    font-family:papyrus;
    text-shadow:0px 0px 3px green;
}
#is_off.user_status {
    color:red;
    font-family:papyrus;
    text-shadow:0px 0px 3px red;
}
.post #is_on.user_status { display:none }
.post.online #is_off.user_status{ display:none }
.post.online #is_on.user_status { display:inline }

In the profile setting thing..

Code:

[table id="is_on" class="user_status"][tr][td]Online[/td][/tr][/table][table id="is_off" class="user_status"][tr][td]Offline[/td][/tr][/table]

if there is a thread for this I couldn't find it i did look. any help would be great. thanks!!

Hi,

Could you provide a link to a topic on your forum which guests can see ? ( You're processing a maintenance )

Thanks.

My sorry! i didn't even think about that! You should be able to see us now! but here's a link too.

it's says I'm not allowed to post external links yet, but i did take the forum off construction so you should be able to check stuff out now. I am currently online there too in case that helps.

highcoveholt.forumotion.com

You will need to log in so we can test it.

I am logged in. My Username there is Kaimeta.

Hello, i'm the founder of the forum, and i was the one who started putting in the script for the status option, not much liking the button we had. i used the tutorial Usagi linked above. the first part worked fine for both of us, it showed both "Online Offline". however when i got to the CSS part is where it stops working and being easy. as Usagi said above, even when you are online it says that you're offline. it almost seems like it's permanently stuck on offline

Hi can you please remove the code from your CSS page and add this to the top of it and then save see if this works

Code:

.user_status {
    vertical-align:top;
    border-spacing:0;
    display:inline;
}

#is_on.user_status { color:green }
#is_off.user_status { color:red }

.post #is_on.user_status { display:none }
.post.online #is_off.user_status{ display:none }
.post.online #is_on.user_status { display:inline }

I think you have something in your CSS files that is messing it up when adding new codes at first always add them to the top to make sure there working and not messing about with other codes you may have.

replaced it with the code you provided, and it's still saying offline despite the fact i'm logged in. it's supposed to go in the display/color/css stylesheet section right?

Yes thats right how about removing the code from the CSS and see what comes up

i removed the code, and it went back to showing simple online and offline. below is a screenshot of it.

ok do you have a test account with admin powers i could use to see what is going on for you ? if yes please pm me the info

Ape

pm has been sent.

Am a little lost on what could be making it stop working have you done any edits to the templates ?
as i can not see them as this is a founders tool only.

if you have this is what i think could be playing about with your codes.
I have tried to remove all your CSS codes and just had the one for this tool and it still did not work
maybe the maker of the code Ange Tuteur will have more luck.

would you like me to pass the name and password on to that staff member ?

i remember i made a change to the viewtopic_body template, although now i can't remember for what...it might have been to remove the last edited by line...i could try copy and pasting the code that i have for the template.

well it was her tutorial that we used, so...yes, please forward the test account and we'll see if she can do anything to help. thank you.

jeez coding is difficult...^^0.....where did that underline for the status come from?.....must keep OCD down...>.< must not freak out cause it can be fixed!*twitches*

Try this:  Use the force default templates option and see if it works.

....hey duuuuude! it worked!^^ it says online for me, offline for my admin! sweet.

.....now how the heck do i get rid of the underline for the status?

What underline?

when i look at the status, it says this: Online

but when you look closely at Usagi's original picture, there is no line underneath the Online/Offline status. i would like to remove this please...

here's an image comparison of what i'm talking about.

Is it clickable?

I tried clicking it and nothing happened, So I guess no

Clear your browser's cache.

I checked it on my phone, which I haven't been on the forum with before and it still showed up

Ok i fixed the underline for you do you want the text bold or non bold as i have changed the code a little and its Bold right now

Thank you!! Bold is fine! Err...is there suppose to be a space?

Yes the space is meant to be there  

Er...can you remove the space please? So the online/offline is next to status? Then this thread can be closed!

CrystalSetsuna wrote:Er...can you remove the space please? So the online/offline is next to status? Then this thread can be closed!

Hi, what version of Internet Explorer are you using ?

Thanks.

Edit :
Scratch that, someone just changed something. The display of the tables should be inline ex : display:inline;

Just copy the CSS from the tutorial and it should display fine.

I've done all I can to move it over but it just will not go sorry.

I tried the inline and it didn't work

I have change it to the one gave to start off with and the problem is it's not moving
This is what it looks like now

and they want it to be like this