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    Wrong IP's in dashboard

    tugatech
    tugatech
    Forumember


    Male Posts : 186
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    Language : Portuguese
    Location : Portugal

    Pro Admin Wrong IP's in dashboard

    Post by tugatech August 7th 2014, 11:27 am

    Hello,

    I have notice that the IPs of the users, that appear in my dashboard, doesn't seem to match the real IP's of the users.
    For instance, my IP is 79.168.xxx.xxx (have hidden the last numbers), but in the Forumotion dashboard appears like this: 173.245.51.109

    A quick screenshot:
    Wrong IP's in dashboard Tugatech-2014-08-07_10.24.53

    I have a custom domain, registed outside of the Forumotion, and i think its becouse im using Cloudflare. The Ips are under the Cloudflare network.
    I know that i can disable Cloudflare, but that will have impact in my website speed and security agains spam, something that i don't want...
    Appears the the Forumotion servers aren't converting the IPs from Cloudflare to the real users Ips...

    What can i do?

    Thanks
    Derri
    Derri
    Helper
    Helper


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    Location : Scotland, United Kingdom

    Pro Admin Re: Wrong IP's in dashboard

    Post by Derri August 7th 2014, 11:28 am

    If it's been caused by an external factor then you can't really do anything and IP tracking is never 100% accurate at the best of times.
    tugatech
    tugatech
    Forumember


    Male Posts : 186
    Reputation : 8
    Language : Portuguese
    Location : Portugal

    Pro Admin Re: Wrong IP's in dashboard

    Post by tugatech August 7th 2014, 11:32 am

    Derri
    Derri
    Helper
    Helper


    Male Posts : 8711
    Reputation : 638
    Language : English & Basic French
    Location : Scotland, United Kingdom

    Pro Admin Re: Wrong IP's in dashboard

    Post by Derri August 7th 2014, 11:37 am


    Because Forumotion is a hosted a site with no possible modifications being made by the user on the server end then it might not be possible to correct the issue. I noticed all the above software support was all for either paid hosting or independent hosting with much more modifications than Forumotion.

    I'll ask our Pro Admin who works at FM if anything can be done but like I said I'm not sure.
    tugatech
    tugatech
    Forumember


    Male Posts : 186
    Reputation : 8
    Language : Portuguese
    Location : Portugal

    Pro Admin Re: Wrong IP's in dashboard

    Post by tugatech August 7th 2014, 11:42 am

    Hello,

    Im aware of that. In this case is something in the server side. 
    To be exact, is needed install the Apache module mod_cloudflare:
    https://www.cloudflare.com/resources-downloads#mod_cloudflare

    Is something easy of do, even for Forumotion, and don't appears break anything, but is on the server side.
    Cloudflare is globaly used by a major part of the users...

    Anyways, thank for your support. 
    Will wait some answer. Wink

      Current date/time is September 22nd 2024, 10:38 pm