Hi can anyone tell me why my users are suddenly seeing the message " this board has no forums"

Please post your forum's link.

Can you please provide a test account that we could use?

sorry dont understand

Hello,

I've currently created a test account on the forum I'm currently waiting for a administrator activation,

I noticed you cannot access the forum unless your logged in.

apologies have activated you.
And that is correct, you must be logged in to view the forum.

netty wrote:apologies have activated you.

Thank you I'll take a look.


EDIT:

Hello,

I can see everything fine, all the topics look like they are there.

Suggestion: I reccomand  to the users experiencing this they should Change their browser and just switch, also try  and using other devices,

I'm using Safari on iPad Air operating system: ios 7.1.2

(When Derri asked for a test account. Just create a new user on your forum and use a different password to your own and then PM Derri the details and he will take a look)

Hi Angela, thank you and have sent Derri a pm with new user
account details

netty wrote:Hi Angela, thank you and have sent Derri a pm with new user
account details

I've taken a look around your forum, clicked on everything, clicked all the topics.

Do you have information where they were on the forum or what they were doing when they got the error message? I'm not a fan of saying this because usually everything happens for an underlying reason but I think it could possibly be nothing and something has just went slightly wrong. I've tested on multiple browsers and I can't seem to find anything.

I don't think it would be the facebook connect module that's doing this.

Hi Derri, it was when they were about to register and I also saw it on my iPhone. I just went to the bookmark and it was there so I changed to the classic version and all was ok. Thanks for checking and they are going to try again tomorrow  Will update then, thank you for your time and help

netty wrote:Hi Derri, it was when they were about to register and I also saw it on my iPhone. I just went to the bookmark and it was there so I changed to the classic version and all was ok. Thanks for checking and they are going to try again tomorrow  Will update then, thank you for your time and help

Oh right I know exactly what the problem is.

When you try and connect to a forum on the mobile device that has no forums visible the mobile version gives the above error. When you switch to the classic mode, everything appears fine.

Here's a example of the error message:

AngelaHolmes wrote:Here's a example of the error message:

Its what I said above, for the mobile version to work it must have one forum visible to guests, otherwise you get that error.