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    Cannot access admin panel or log out

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    yorkiegirl
    Forumember


    Posts : 65
    Reputation : 1
    Language : English

    Pro Admin Cannot access admin panel or log out

    Post by yorkiegirl October 28th 2014, 8:21 pm

    Sorry if this in the wrong place
    But none of my admin can access the admin panel or log out? The only way I have managed to do it is by clicking on the administrator group button in the legend?
    When scrolling to the bottom we have nothing at all?
    The admin button has totally disappeared?
    http://yorkie-rescue.friendhood.net/
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51498
    Reputation : 3523
    Language : English
    Location : United States

    Pro Admin Re: Cannot access admin panel or log out

    Post by SLGray October 28th 2014, 9:05 pm

    Have you changed the theme recently?



    Cannot access admin panel or log out Slgray10

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    yorkiegirl
    Forumember


    Posts : 65
    Reputation : 1
    Language : English

    Pro Admin Re: Cannot access admin panel or log out

    Post by yorkiegirl October 28th 2014, 9:07 pm

    No not done anything?
    We changed the time as it was showing 14 hours behind yesterday, but now cannot access the admin panel via the bottom button?
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51498
    Reputation : 3523
    Language : English
    Location : United States

    Pro Admin Re: Cannot access admin panel or log out

    Post by SLGray October 28th 2014, 9:13 pm

    Could you send me a test account which is in the correct group by private message?



    Cannot access admin panel or log out Slgray10

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    yorkiegirl
    Forumember


    Posts : 65
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    Language : English

    Pro Admin Re: Cannot access admin panel or log out

    Post by yorkiegirl October 28th 2014, 9:31 pm

    What do you mean please?
    Ange Tuteur
    Ange Tuteur
    Forumaster


    Male Posts : 13207
    Reputation : 3000
    Language : English & 日本語
    Location : Pennsylvania

    Pro Admin Re: Cannot access admin panel or log out

    Post by Ange Tuteur October 28th 2014, 9:34 pm

    Hello yorkiegirl,

    The seems to be a glitch with the footer at the moment. Try either refreshing the page until you see the AP link, or access it by the path /admin :
    http://yorkie-rescue.friendhood.net/admin
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51498
    Reputation : 3523
    Language : English
    Location : United States

    Pro Admin Re: Cannot access admin panel or log out

    Post by SLGray October 28th 2014, 9:37 pm

    Nevermind about what I posted. Me and Ange believe there is a glitch/bug.



    Cannot access admin panel or log out Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
    avatar
    yorkiegirl
    Forumember


    Posts : 65
    Reputation : 1
    Language : English

    Pro Admin Re: Cannot access admin panel or log out

    Post by yorkiegirl October 28th 2014, 9:43 pm

    Do you mean a bug on my forum or with the host?
    I cannot even log out?
    Have turned my computer off & rebooted but still nothing?
    Thank you
    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51498
    Reputation : 3523
    Language : English
    Location : United States

    Pro Admin Re: Cannot access admin panel or log out

    Post by SLGray October 28th 2014, 9:49 pm

    On all forums.



    Cannot access admin panel or log out Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    yorkiegirl
    Forumember


    Posts : 65
    Reputation : 1
    Language : English

    Pro Admin Re: Cannot access admin panel or log out

    Post by yorkiegirl October 28th 2014, 9:54 pm

    Phew
    Thank you
    Ange Tuteur
    Ange Tuteur
    Forumaster


    Male Posts : 13207
    Reputation : 3000
    Language : English & 日本語
    Location : Pennsylvania

    Pro Admin Re: Cannot access admin panel or log out

    Post by Ange Tuteur October 28th 2014, 10:28 pm

    If you can't logout, try accessing this link :
    http://yorkie-rescue.friendhood.net/login?logout=1

    It will take you to a prompt asking if you want to log out.
    Ape
    Ape
    Administrator
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    Male Posts : 19324
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    Language : fluent in dork / mumbojumbo & English haha

    Pro Admin Re: Cannot access admin panel or log out

    Post by Ape October 28th 2014, 10:40 pm

    This problem has been reported on the French forum Wink
    well the ACP part is there

    I think its a bug that is going on all over



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    avatar
    yorkiegirl
    Forumember


    Posts : 65
    Reputation : 1
    Language : English

    Pro Admin Re: Cannot access admin panel or log out

    Post by yorkiegirl October 29th 2014, 9:14 pm

    Thank you
    It was ok for about an hour but now gone a big doo lally again
    Time 14 hours behind, not seeing new posts, unable to log out or access admin unless I go through the link above
    Lots of doddery members shaking their computers bless them
    Ape
    Ape
    Administrator
    Administrator


    Male Posts : 19324
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    Language : fluent in dork / mumbojumbo & English haha

    Pro Admin Re: Cannot access admin panel or log out

    Post by Ape October 29th 2014, 10:17 pm

    Thank you for your report i have sent my report to our team and have marked this for the Pro admin.

    we are sorry for any problems this is giving right now and we hope to get this fixed soon.

    APE

    Related thread found here:
    https://help.forumotion.com/t136404-can-not-log-out



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    Ape
    Ape
    Administrator
    Administrator


    Male Posts : 19324
    Reputation : 2005
    Language : fluent in dork / mumbojumbo & English haha

    Pro Admin Re: Cannot access admin panel or log out

    Post by Ape October 30th 2014, 11:09 am

    Hello yorkiegirl,

    Please provide the following:
    URL of your forum:
    Username:
    Are you the Founder or Admin?:
    Your forum Version:


    Much thanks

    APE



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