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    New user can't register - email already in use?

    Burntweenie
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    Burntweenie
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    • Post n°1

    Solved New user can't register - email already in use?

    Post by Burntweenie January 28th 2015, 1:49 pm

    Hi ,

    I admin this forum http://iossc.forumotion.co.uk.

    I've had a few prospective members complain they can't register as their email is already in use by another member. I've check the existing members and there are no duplicates.

    Any ideas/solutions?

    All advice and help is greatly appreciated,

    Mark


    Last edited by Burntweenie on January 31st 2015, 6:30 pm; edited 1 time in total (Reason for editing : Topic solved.)
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    Shadow
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    • Post n°2

    Solved Re: New user can't register - email already in use?

    Post by Shadow January 28th 2015, 2:20 pm

    Hello

    I managed to register into your forum.
    New user can't register - email already in use? 28-01-16

    The problem can come from our anti-spam tool. If you've few members having this problem you can send me a PM with the their email address and pseudo.
    Like that I'll be able to check if our tool blocked the pseudo, IP or email Wink
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    SLGray
    SLGray
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    • Post n°3

    Solved Re: New user can't register - email already in use?

    Post by SLGray January 28th 2015, 8:52 pm

    Check here to see if the accounts were created:
    Administration Panel > Users & Groups > Users > Inactive List



    New user can't register - email already in use? Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    Burntweenie
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    Burntweenie
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    • Post n°4

    Solved Re: New user can't register - email already in use?

    Post by Burntweenie January 31st 2015, 6:28 pm

    Solved, thank you both!

    Mark
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    Ramdaman
    Ramdaman
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    • Post n°5

    Solved Re: New user can't register - email already in use?

    Post by Ramdaman January 31st 2015, 6:33 pm

    Topic solved and archived.
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