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    Having many user registration problems

    azwiz
    azwiz
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    Solved Having many user registration problems

    Post by azwiz March 28th 2015, 8:01 am

    I know I have had this problem for months . I can't seem to find the old posts here . No matter never got any answers . 
      To be specific . There are around a dozen ( 12 ) individuals that ended up with a deleted account . Whether it was by my hand or their own . they / we cannot figure out how to reregister them back in. I have suggested everything I know . And don't know . If I were to log out and create an account for them . Would that work and what info would I need to create it ? So that they could then log in and then change whatever ? I have already tried it with one individual . The account is created . I can see it . I gave him the info . He cannot get in it says that his info is already being used . It says the same thing to some other individuals that are trying to get back in . and cannot . I need to do something about this . Please .
      I have asked them to clean and clear their caches and cookies . hasn't helped .
    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 28th 2015, 8:13 am

    Go to Admin Control Panel --> General --> Security --> Unauthorize subscriptions made with the most commonly used spam usernames --> No --> Save 
      I just tried this IDK if it will help .
    brandon_g
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    Solved Re: Having many user registration problems

    Post by brandon_g March 28th 2015, 1:37 pm

    You could bring their accounts back using the forum utilities. Just perform a restore https://www.forumotion.com/utils .


    For information on what and how to perform a forum restore/backup you can read this tutorial: https://help.forumotion.com/t131122-backup-of-your-forum#878826

    -Brandon
    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 28th 2015, 7:39 pm

    Ok . I think I screwed myself . I went to forum utilities . I entered what I thought was my founders email and password . Selected restore members and messages for a certain date . Clicked validate . Successful . Only problem is . It wasn't my forum . It was another one I started a while back . Now I don't know or remember my founder info for my main forum . OOPS .
    brandon_g
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    Solved Re: Having many user registration problems

    Post by brandon_g March 28th 2015, 7:55 pm




    Having many user registration problems  Brando10
    Remember to mark your topic Having many user registration problems  Solved15 when a solution is found.
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    Having many user registration problems  Scre1476
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    SLGray
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    Solved Re: Having many user registration problems

    Post by SLGray March 28th 2015, 7:57 pm

    Use the forum's link, not email.



    Having many user registration problems  Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 28th 2015, 9:43 pm

    Nope no help
    brandon_g
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    Solved Re: Having many user registration problems

    Post by brandon_g March 28th 2015, 9:44 pm

    brandon_g wrote:Well, you could reset it here if you need to: https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password

    -Brandon

    Well you can always reset it by following the steps in the tutorial I mentioned above azwiz. Very Happy

    -Brandon
    azwiz
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    Solved no info

    Post by azwiz March 28th 2015, 9:52 pm

    I have sent a PM to Ange
    Don't know how much good it will do without the information
    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 28th 2015, 10:27 pm

    Good news . I had saved my founder info in another place also . I found it and now have full utility access .
      This part is solved .
      I am not sure I want to risk restoring . Not clear on it enough . If I pick a restore date for members and restore those . It says it deletes new members since the restore date . Not clear how to restore those back . do I just restore again back to current date ?
    brandon_g
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    Solved Re: Having many user registration problems

    Post by brandon_g March 28th 2015, 10:48 pm

    Not if you do it twice. Restore it to an older date (to get the members back) then do it a 2nd time to the latest restore date, this will re add your current members and posts.

    -Brandon



    Having many user registration problems  Brando10
    Remember to mark your topic Having many user registration problems  Solved15 when a solution is found.
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    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 29th 2015, 8:50 am

    Ok I am fkd again . I performed the the messages and users restore and then did it again to the soonest restore point . Which is 3 24 2015 . I now have a bunch of guys i didn't want back and none of the ones that couldn't get in and everyone that registered after 3 24 2015 is not there . I am 3 times worse than I was . Dammit . Very bad suggestion I don't think you ought to tell any one about that one again . You have no idea what I have been through with this expletive expletive for months . I finally get a suggestion from you and it makes it 3 times worse . How about you explain it to my forum members especially the new ones who didn't have to deal with this before now . I am serious . I want you to explain the entire dilemma to them and what they have to do to get back in and why it is that they are having to do this . Once you figure out how to contact them now that their information is gone . I will be waiting believe me .
    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 29th 2015, 9:38 am

    Read that very carefully please . I am about to explode . I hope you have some answers .  Let me reiterate . I restored my forum back about a month . Then I thought I could then restore back the new members like you said it would . Turns out the latest restore point available is 3/24/2015 . Now you can add 8 more members to the missing list . It restored only 2 of the 6 that were not getting in . And restored 6 that probably never wanted back including testaccount and Draxion . So what started as an attempt to restore 6 members only restored 2 of those and added 8 more making a total of 12 now . 12 very good new members that I now have no way to contact . Plus the program seems to have stopped at 50 no one told me there was a limit of 50 members for this . Will be interesting to see what you have to say about this .
    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 29th 2015, 9:51 am

    Care to explain this ?
     
    Having many user registration problems  Or_thi10
      LOL I got in but I had to use my founder password . WOW .
    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 29th 2015, 10:05 am

    Found out what is keeping me from seeing more than 50 . there is no page 2 for the member list . Now that I am in AP I see now that everyone was restored . But on the homepage it lists the first 50 with no prompt for a page 2 to view the remaining 27 . Must be a code for that .


      Ok it looks like it just takes some time for everything to reset . I think everything is coming back .
      Thank you

      SOLVED .
    brandon_g
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    Solved Re: Having many user registration problems

    Post by brandon_g March 29th 2015, 1:20 pm

    Well I am glad you worked it out. I am glad all is back to normal. Your welcome for the assistance azwiz and I will be more then happy to do it again anytime. Smile



    Having many user registration problems  Brando10
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    azwiz
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    Solved Re: Having many user registration problems

    Post by azwiz March 29th 2015, 5:38 pm

    Thank you again . I apologize for my antics and impatience .
    brandon_g
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    Solved Re: Having many user registration problems

    Post by brandon_g March 29th 2015, 5:45 pm

    Hey its alright, I totally understand, I would freak out too if something wasn't working on my forum. I have in fact had to do this before, I had members deleted for no reason as well. I glad it all worked out for you anyway.

    P.s I didnt see any of your replies until they were solved anyway, I was in bed asleep Very Happy.

    Your welcome and best of luck to you azwiz.

    -Brandon



    Having many user registration problems  Brando10
    Remember to mark your topic Having many user registration problems  Solved15 when a solution is found.
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    SLGray
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    Solved Re: Having many user registration problems

    Post by SLGray March 29th 2015, 10:21 pm

    Topic solved and archived



    Having many user registration problems  Slgray10

    When your topic has been solved, ensure you mark the topic solved.
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