I'm unable to figure out why a user isn't able to register. They thought they had been accepted but never received the confirmation and can't log in. I checked the member list and neither their user name nor email address are on the list. I tried to register them but received this error message: Sorry, but that e-mail address is already registered by another user
I checked the previous posts and saw a suggestion to turn off the setting on the spam filter system in my ACP. I did turn it off but still wasn't able to register the person.
Any suggestions?
I checked the previous posts and saw a suggestion to turn off the setting on the spam filter system in my ACP. I did turn it off but still wasn't able to register the person.
Any suggestions?
Last edited by Nancy Rinn on November 11th 2015, 9:41 pm; edited 1 time in total