by Ape January 21st 2016, 4:10 am
hello i know its a long shot but can i ask you what names are you tagging ?
if the name is like this
@"sad cat walking" then you need to post it like this
[code]@"sad cat walking"[/codIf the member is just one word then there is no need for the " text" if the member has a line in the name like this sad_cat walking then you need to add the " " again
if the member has a line like this Sad-cat -walking- you still have to have the " " on the start and end of the username.
make sure your members know this as this is a problem most member have as the tagging system don't like the names like that so we have to make it read them with the " "
If that is not the problem then this is the next step
Go to your ACP >> General tab >>
Messages and e-mails >> Configuration >> Allow usernames tags : make sure it all members than Save. now if you have it as all members then set it to None and save then go back and set it back to all members and save.
This sends a refresh to our servers and gives it a kick up the Butt.
Next you need to Resynchronize your forum
to do this Go ACP >> General Tab >>
Forum >> Configuration >> Resynchronize your forum : Tick the box and click Save
Now get your member to try again.