Hitskin.com
by PurpleTears February 20th 2016, 7:54 pmI have tried to send a news letter out twice today , members say they did not get it i did not get it either.
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brandon_g
PurpleTears
6 posters
news letter not sending
PurpleTears- Forumember
- Posts : 158
Reputation : 4
Language : english
brandon_g- Manager
Posts : 10113
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Location : USA
Hello,
Did you send it out to all members? If so, how many members do you have your forum? If it is like a 100+ or so, it can take up to 24 to 48 hours to send them all, because our servers send them little by little. Does the newsletter come up in admin panel? If so, then the newsletters are probably still in the process of being sent.
I would say wait a couple days, see if you and your users get the newsletter. If you don't then let us know.
-Brandon
Did you send it out to all members? If so, how many members do you have your forum? If it is like a 100+ or so, it can take up to 24 to 48 hours to send them all, because our servers send them little by little. Does the newsletter come up in admin panel? If so, then the newsletters are probably still in the process of being sent.
I would say wait a couple days, see if you and your users get the newsletter. If you don't then let us know.
-Brandon
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SLGray- Administrator
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Language : English
Location : United States
Also did you send a delayed newsletter?
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PurpleTears- Forumember
- Posts : 158
Reputation : 4
Language : english
no it was not delayed, yes to all members and i have less than 100 members.
In the past it has always come to and them in just a few minutes
In the past it has always come to and them in just a few minutes
SLGray- Administrator
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Language : English
Location : United States
Did you ask them to check their spam folders?
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You need one post to send a PM.
You need one post to send a PM.
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Take Notes- Helper
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Did they check their private message inbox or e-mail?
Rukiafan- Forumember
- Posts : 329
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Language : English
We haven't been able to send news letters since the current text editor was added a couple years ago. I figured it would eventually get fixed, but it never did...
SLGray- Administrator
- Posts : 51554
Reputation : 3523
Language : English
Location : United States
Why did you not start a topic about the issue? The new text editor should not effect the sending of a newsletter.Rukiafan wrote:We haven't been able to send news letters since the current text editor was added a couple years ago. I figured it would eventually get fixed, but it never did...
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You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
Ape- Administrator
- Posts : 19432
Reputation : 2010
Language : fluent in dork / mumbojumbo & English haha
Starting a topic helps us report any bugs that may be out there.
Some times bugs get over looked if there is not a report from our members about the problems they are facing. we urge you to report any problems as soon as you find them so we can get our tech team on the job to fixing it.
Back on topic
When sending a news letter you should get a Email before its sent so you can say if you want to make a change or not.
then when your happy with the news letter layout you can send it to all members.
Most of the time the problem comes from our domain getting blocked by gmail or hotmail
Please ask your members to make sure they add your forum domain is in the safe list,
Some times bugs get over looked if there is not a report from our members about the problems they are facing. we urge you to report any problems as soon as you find them so we can get our tech team on the job to fixing it.
Back on topic
When sending a news letter you should get a Email before its sent so you can say if you want to make a change or not.
then when your happy with the news letter layout you can send it to all members.
Most of the time the problem comes from our domain getting blocked by gmail or hotmail
Please ask your members to make sure they add your forum domain is in the safe list,
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