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Jenn_Ivan
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    Credits not posting to my forum account.

    Jenn_Ivan
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    Jenn_Ivan
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    • Post n°1

    Solved Credits not posting to my forum account.

    Post by Jenn_Ivan April 19th 2016, 7:05 am

    I purchased 500 credits using PayPal. The money was taken immediately out of my PayPal account but I have yet to receive the credits and it's been over 2-3 hours. Usually I receive them instantly. Is there some kind of issue and when should I receive the credits?

    Thank you.
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    • Post n°2

    Solved Re: Credits not posting to my forum account.

    Post by Take Notes April 19th 2016, 7:16 am

    I believe it can take up to 24 hours normally. If not, then there may be an issue.
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    Jenn_Ivan
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    • Post n°3

    Solved Re: Credits not posting to my forum account.

    Post by Jenn_Ivan April 19th 2016, 7:35 am

    OK. They've always gone on immediately every other time I've bought them, but I will give it 24 hours.
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    • Post n°4

    Solved Re: Credits not posting to my forum account.

    Post by SLGray April 19th 2016, 7:44 am

    PayPal transactions can take of to 24 hours to appear.



    Credits not posting to my forum account. Slgray10

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    Jenn_Ivan
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    • Post n°5

    Solved Re: Credits not posting to my forum account.

    Post by Jenn_Ivan April 20th 2016, 10:55 am

    It's now been over 28 hours and I still haven't received my credits. Who do I need to get in contact with to resolve this? Thanks.
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    Ape
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    • Post n°6

    Solved Re: Credits not posting to my forum account.

    Post by Ape April 20th 2016, 11:37 am

    Hello

    Please PM me with the following.
    Code:
    URL of your forum:
    screenshot of proof of credits paid:
    screen shot off credits page on your forum:

    I will pass this on to the right member of staff for you.



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    • Post n°7

    Solved Re: Credits not posting to my forum account.

    Post by Ape April 20th 2016, 12:14 pm

    Credits not posting to my forum account. Ipost12
    Your PM Was Received With Thanks   
    Your Request is In-progress   
    Some one will get back to you or myself as soon as they can.
    Sorry for the delay.
    Thank you for your understanding.
      



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    The Godfather
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    • Post n°8

    Solved Re: Credits not posting to my forum account.

    Post by The Godfather April 20th 2016, 4:23 pm

    Jenn_Ivan wrote:I purchased 500 credits using PayPal. The money was taken immediately out of my PayPal account but I have yet to receive the credits and it's been over 2-3 hours. Usually I receive them instantly. Is there some kind of issue and when should I receive the credits?

    Thank you.

    hello,

    Regularisation done. you got you're 500 credits Wink

    sorry for the delay
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    Jenn_Ivan
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    • Post n°9

    Solved Re: Credits not posting to my forum account.

    Post by Jenn_Ivan April 20th 2016, 4:32 pm

    Thank you for taking care of this for me. The credits have been added to my forum. I appreciate getting this resolved quickly.
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    • Post n°10

    Solved Re: Credits not posting to my forum account.

    Post by Take Notes April 20th 2016, 4:37 pm

    I'm glad you got your credits, I hope you have a nice day!
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    • Post n°11

    Solved Re: Credits not posting to my forum account.

    Post by brandon_g April 20th 2016, 6:17 pm

    Hello,

    Is this solved?

    -Brandon



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    • Post n°12

    Solved Re: Credits not posting to my forum account.

    Post by Ape April 20th 2016, 8:36 pm

    Topic solved and archived



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