I think its that time again, i`ve been told by Members the Google Ads have appeared again on the Forum.....I remember it was 1,000 credits to remove them for 1 year, but can anyone remind Me of the cost for 1,000 credits ?

Thanks.

The cost could have changed.  The cost can change because of your forum's activity.  Check by going here:  AP > Misc. > Credits Management > Spend Credits

When you buy credits, you should be able to check for the currency to credit ratio is.  There should be a box that you can enter an amount that will should the amount of credits you will get for that amount.

Just Paid for 1,000 Credits through Pay Pal, Money Transfer is Completed but no Credits showing in My Admin....still showing 0 Credits.

Give it at least 24 hours.

Ah right, thanks SLGray, will do....

We will leave this topic open until you reply.

9.20 here, and still no Credits.....the last time I bought Credits they were displayed more or less straight away, and My Adverts removed........but will keep You informed of any change.

SLGray wrote:Give it at least 24 hours.

I purchased my credits 26+ hours ago and my forum still doesn't reflect the purchase. Any advice?

Sill no Credits, been 2 days nearly.........Payment been taken from My paypal.

MetaAdmina wrote:

SLGray wrote:Give it at least 24 hours.

I purchased my credits 26+ hours ago and my forum still doesn't reflect the purchase. Any advice?

davidl wrote:Sill no Credits, been 2 days nearly.........Payment been taken from My paypal.

Hello,

May you both provide the url of your forums so that we can get this looked into by the main office if nessecary?

-Brandon

hello Please pm Brandon with the following

Title your PM: credits not showing...

URL of your forum:
copy of your Email saying you paid your credits: (can be a screen shot as long as it has all the data to be seen so we can send this on to the head office.)
Your founders Email address:
How you paid for credits:
Link to this thread: https://help.forumotion.com/t146996-buying-credits#1011806

Copy this code and use it to post in the PM making sure you fill in the text missing

Code:

[b]URL of your forum:[/b]
[b]copy of your Email saying you paid your credits:[/b]
[b]Your founders Email address:[/b]
[b]How you paid for credits: [/b]
[b]Link to thread: http://help.forumotion.com/t146996-buying-credits#1011806[/b]

This will make it more easy for us to deal with your problem faster.

Thank you.

Do I post up this info on open forum, or do I PM this to You...?

Send it in a private message.

APE wrote:hello Please pm Brandon with the following

Title your PM: credits not showing...

URL of your forum:
copy of your Email saying you paid your credits: (can be a screen shot as long as it has all the data to be seen so we can send this on to the head office.)
Your founders Email address:
How you paid for credits:
Link to this thread: https://help.forumotion.com/t146996-buying-credits#1011806

Copy this code and use it to post in the PM making sure you fill in the text missing

Code:

[b]URL of your forum:[/b]
[b]copy of your Email saying you paid your credits:[/b]
[b]Your founders Email address:[/b]
[b]How you paid for credits: [/b]
[b]Link to thread: http://help.forumotion.com/t146996-buying-credits#1011806[/b]

This will make it more easy for us to deal with your problem faster.

Thank you.

davidl wrote:Do I post up this info on open forum, or do I PM this to You...?

Please read my post it says PM Brandon with the code and make sure you fill in the code so we can deal with it for you.

Hello guys,

Just an update, so far I have recieved the pm from @MetaAdmina and a ticket for him/her has been made and is pending review by someone in the main office on Monday.

I still await the pm by @davidl .

@davidl , yes please me this info via pm and as soon as you have, I will make a ticket for you as well.

-Brandon

brandon_g wrote:Hello guys,

Just an update, so far I have recieved the pm from @MetaAdmina and a ticket for him/her has been made and is pending review by someone in the main office on monday.

I still await the pm by @davidl .

@davidl , yes please me this info via pm and as soon as you have, I will make a ticket for you as well.

-Brandon

Hi Brandon, sorry for the delay, I have PM`d details to You.....

Thanks for the help.

@davidl Thanks for the pm with the information, I have recieved your pm and made a ticket through my tools. As I explain to you via pm as well, because it is the weekend and our office is closed, it will be atleast until Monday at the earliest before anyone in the office reads the ticket and looks into it for you.

As I have also said to you via pm, I will let you know as soon as I have more information or an update on your issue and ticket.

Nothing left for us to do now but wait for the office to re open and someone to look into the tickets for both you guys.

-Brandon

Hi Brandon, just checked in My history and it says ;

Mon 9 May 2016 - 14:50 Regularisation + 1000

Does this mean My credits have been added...? Can I use them now to remove adverts from My Forum...?

@davidl , @MetaAdmina


Yes I believe both of your credits should now appear and can be used now. I checked both your tickets and they are both marked 'Done' , so my guess is someone in the main office looked into it and then manually added the credits to your forum.

You can go ahead and check to see if the credits are there and then use them. If you have any further issues, please don't hesitate to let me know.

-Brandon

I can confirm your credits have both been added to your accounts so you can now use then as you see fit

We are sorry for the delay in getting your credits to your account.

If you have any more problems Please feel free to post a new thread

Thank you  for your understanding.

Please mark this as solved if you don't have any more problems

APE and the Forumotion Team

All done now, removed adverts for Members.......Thanks for the help all

MetaAdmina wrote:

SLGray wrote:Give it at least 24 hours.

I purchased my credits 26+ hours ago and my forum still doesn't reflect the purchase.  Any advice?

Do you have the credits now?