Founder account locked out.

Technical Details

Forum version : #Invision
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : Yourself
When the problem appeared : 00:11 Central Time.
Forum link : http://westsiderompton.forumactif.com

Description of problem

Hello, and thanks for the great service so far. I have just one major issue that has arisen.

I am the founder of westsiderompton.forumactif.com, which was created earlier today. I have not yet assigned any fellow administrators. The admin panel currently has it set to disallow admin accounts to request new passwords.

This is my issue: after changing my password, I logged out and attempted to log back in with the new password. I was told that the password was incorrect. I tried using my old password which was also marked as incorrect. This leaves me locked out of the sole admin account for our forum and as such presents an obvious roadblock in growing our community.

Thank you for your assistance!

Thanks, I've gone through the steps outlined and I am still having issues.

After a brief look at other forum topics, I suspect it may be related to attempting to log in on an iOS device on iOS 10.
Nonetheless, I've sent you a private message taking the steps outlined in your link.
Thanks again.

PM received.

Great, that did it. The prompt help has been much appreciated!

You're welcome.

Problem solved & topic archived. Please read our forum rules:  ESF General Rules