+2
Draxion
norabatty49
6 posters
no Chatbox
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°1
no Chatbox
We had a chatbox on our forum and it was working great, now it is showing blank. Is it no longer available
Draxion- Helper
- Posts : 2518
Reputation : 321
Language : English
Location : USA
- Post n°2
Re: no Chatbox
Hi there,
Can you provide your forum's URL? Thanks.
Can you provide your forum's URL? Thanks.
SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°4
Re: no Chatbox
Try this:Â deactivate it and then activate it again.
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Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°5
Re: no Chatbox
Also clear your browsers and try again.
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°6
Re: no Chatbox
tried that, still no different
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°7
Re: no Chatbox
Can you Please make a test account and PM me with the info
making sure you have admin rights' to that account so i can look at settings
Thank you.
APE
making sure you have admin rights' to that account so i can look at settings
Thank you.
APE
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°8
Re: no Chatbox
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°9
Re: no Chatbox
I have always used Google Chrome, will try another browser. I update regularly
Last edited by norabatty49 on April 23rd 2017, 6:08 pm; edited 1 time in total
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°10
Re: no Chatbox
I have also tried it on Firefox and still can't see it
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°11
Re: no Chatbox
Hmm I think it could be something wrong with your computer then as I have no problem seeing it.
you could try one more thing but i can't see it being this.
Try and turn off any codes you have in the JavaScript and in your templates and you know the page you have on your Home page try removing that and see if you can see it then.
make sure your flash player is up to date as well.
you could try one more thing but i can't see it being this.
Try and turn off any codes you have in the JavaScript and in your templates and you know the page you have on your Home page try removing that and see if you can see it then.
make sure your flash player is up to date as well.
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°12
Re: no Chatbox
ok will try that, none of our members can see the chat box either
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°13
Re: no Chatbox
That is really strange as you could see by my screen shot i could see it fine and i logged in on it
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°14
Re: no Chatbox
Very strange. It hasn't worked for months, but I have been so busy. I even tried on my hubby's laptop and still can't see it
SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°15
Re: no Chatbox
Could you post a screenshot of what you see?
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SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°17
Re: no Chatbox
Does this happen on all devices?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
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norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°18
Re: no Chatbox
I only use my desktop or laptop
SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°19
Re: no Chatbox
Could you send me the test account by PM?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°20
Re: no Chatbox
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°21
Re: no Chatbox
Thank you for your help, I guess I had better just delete the chatbox as none of the members can see it. It was working fine
SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°22
Re: no Chatbox
Are your members from around the whole world or a certain part?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°23
Re: no Chatbox
Ok, have done a post to ask them, but some of them won't be on until later. I will check it again tomorrow
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°24
Re: no Chatbox
The members come from all over
SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°25
Re: no Chatbox
Also are they using the same Internet provider?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°26
Re: no Chatbox
All different as far as I can gather, a few of us are in the UK, and some are in the USA
SarkZKalie- Support Moderator
- Posts : 1442
Reputation : 220
Language : English
- Post n°27
Re: no Chatbox
Give it a try
- Code:
Admin Control Panel -> General -> Forum -> Config. -> Misc -> Resynchronize your forum : Check to resynchronize then Save
norabatty49- Forumember
- Posts : 51
Reputation : 0
Language : english
- Post n°28
Re: no Chatbox
nope, still the same
Ape- Administrator
- Posts : 19325
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°30
Re: no Chatbox
@SarkZKalie sorry that was a glitch in the system it should now be ok now if it is not please open a new thread so we can look at some more.
This is not the right place to report this matter.
Thank you.
This is not the right place to report this matter.
Thank you.