Hi everyone, I'm writing because we have a real problem at our forum (http://reylo.skyforum.net) with connectivity/loading speed since yesterday. We are a Star Wars forum and the new Star Wars movie premiered yesterday in the U.S. for the press, and will premiere on December 14th for general audiences.
We typically get around 40 visitors per day, and our highest number of visitors was 85. As of today, we're getting around 80 visitors at any given time and the highest number of visitors went up to 118 today. The forum has been super slow, and at times it won't load at all. We're getting a "Maintenance 504" error message, or the page will just get stuck while loading and a gray screen will appear. Also posts don't get posted while this loading issue is going on, or they get duplicated and posted >6 times.
We've had this problem before whenever something big happens in the Star Wars fandom. When the first full trailer for the new movie was released in October we had a similar problem, and I posted about it in this thread: https://help.forumotion.com/t154376-forum-crash#1058572
I understand that we're not able to purchase more storage, but I'm wondering if there is another solution here? Would purchasing more storage for attachments and the gallery be useful?
The concern is that we are getting a lot of new members and more and more visitors each day. If the forum keeps crashing over the next week because of the expected increase in traffic I'm concerned we could start to lose members.
Thanks so much in advance.
-Lee
Edited to add:
This is what our forum maintenance message looks like. It only comes on when there are too many users online at once (more than 100):
We typically get around 40 visitors per day, and our highest number of visitors was 85. As of today, we're getting around 80 visitors at any given time and the highest number of visitors went up to 118 today. The forum has been super slow, and at times it won't load at all. We're getting a "Maintenance 504" error message, or the page will just get stuck while loading and a gray screen will appear. Also posts don't get posted while this loading issue is going on, or they get duplicated and posted >6 times.
We've had this problem before whenever something big happens in the Star Wars fandom. When the first full trailer for the new movie was released in October we had a similar problem, and I posted about it in this thread: https://help.forumotion.com/t154376-forum-crash#1058572
I understand that we're not able to purchase more storage, but I'm wondering if there is another solution here? Would purchasing more storage for attachments and the gallery be useful?
The concern is that we are getting a lot of new members and more and more visitors each day. If the forum keeps crashing over the next week because of the expected increase in traffic I'm concerned we could start to lose members.
Thanks so much in advance.
-Lee
Edited to add:
This is what our forum maintenance message looks like. It only comes on when there are too many users online at once (more than 100):