Icons messaging and other features are not showing up

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Solved Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 24th 2018, 2:58 am

Greetings,

I have issues on my main desktop in several forums including mine as admin. Here are the malfunctions I noticed.
- The icons for messaging are not appearing. On other forums, the message box and font color are white and nothing else is displayed to edit/change anything.
- Some avatars are not displaying.
- A "latest topics" board that rolls from bottom to top like an ending movie credits is not working, it's freezed.
- A slideshow of pictures is not displaying and working how it's suppose to.
On another desktop everything seems fine but not on my main desktop. Here's a screenshot between the differences.
The upper picture is how the message box is displaying on the main desktop.
The lower picture is how the message box is and should be displayed. That lower picture is displayed on another desktop.
I also believe that the issue is related to one another so if the icons messaging gets fixed I think the rest will automatically get fixed and should be working normally. I don't know what has happened to my main desktop because it was fine before. I didn't change anything in it for a very long time, windows only keeps updating important updates.
Please let me know if you need any more informations and details as I will try to provide what I can.
It will be greatly appreciated and thank you.

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Solved Re: Icons messaging and other features are not showing up

Post by brandon_g on June 24th 2018, 4:33 am

Hello,

Sounds like a browser issue. Try clearing your cache and cookies and see if it helps.

-Brandon


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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 24th 2018, 6:59 am

Hi Brandon, thanks for replying. Unfortunately I have done that quite a lot of times so as reset settings. I've done all that for both chrome and IE and got success.
This post has been posted from my main rig and again it has only the plain white message box with the font color as black as you are seeing it. Nothing else is displayed.
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Solved Re: Icons messaging and other features are not showing up

Post by brandon_g on June 24th 2018, 1:26 pm

It shows just find on your other pc you said right? If so, then it has to be something on your main pc causing issue. What that could be, I have no idea.


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Solved Re: Icons messaging and other features are not showing up

Post by skouliki on June 24th 2018, 1:39 pm

Hi

Check your broswer plugins ..disable them  and see if the isuue is fixed
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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 24th 2018, 5:58 pm

I'm not sure if I also already did that as I have played around with some of the contents settings if that's what you meant.
Maybe I didn't do it right, I don't know to be exact.
Could it also be that my main desktop has something corrupted in the entire system which leads to causing such things for forums?
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Solved Re: Icons messaging and other features are not showing up

Post by skouliki on June 24th 2018, 6:54 pm

you can read this tutorial https://www.techrepublic.com/blog/it-security/how-to-check-and-configure-your-browser-plugins/
check if you have the browser with the last version updated and also this maybe be a blocker issue from your antivirus
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Solved Re: Icons messaging and other features are not showing up

Post by brandon_g on June 24th 2018, 8:21 pm

@forumotion_user_99 wrote:I'm not sure if I also already did that as I have played around with some of the contents settings if that's what you meant.
Maybe I didn't do it right, I don't know to be exact.
Could it also be that my main desktop has something corrupted in the entire system which leads to causing such things for forums?

It is likely a browser issue of some kind, as if it was a problem with your computer it likely would happen on all sites.

If you have anti virus software, try whitelisting your site in that software so it doesn't block stuff.

If that doesn't work, you may need to try and do a fresh install of your web browser

Can you try from internet explorer (or edge if you have windows 10) and see if it shows on that browser.


Last edited by brandon_g on June 24th 2018, 10:59 pm; edited 1 time in total


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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 24th 2018, 8:29 pm

Seems the shortcut to the plugins is down. Anyways here's the settings and browser version. My antivirus is Kaspersky and has never had problem with browsers. Also when we type our message here, there's the forumotion logo and "explain your problem" in the background, that too is not displayed on the main rig. I don't know if Java or Flash has to do with the whole issue because some refered that to me and I told them everything was fine before but they were still uncertain of those 2. There's a forum where everything is working normally but not for some others so it is very confusing. And about that forum I don't know what kind it is but when uploading images it doesn't have servimg.






EDIT : I just saw Brandon's reply, I'm sorry for being too demanding but how can I test a fresh install of IE? I have windows 7 home premium.
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Solved Re: Icons messaging and other features are not showing up

Post by skouliki on June 24th 2018, 8:35 pm

i use chrome and Kaspersky and i don't have any issues 
something is causing you a problem and for sure is a browser issue...
the reason can be anything we can only guess ... 

uninstall the browser from your pc control panel and then install it again
check if you have the latest java also if you like

check your chrome extensions ... 

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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 24th 2018, 10:55 pm

I uninstalled chrome from control panel and reinstalled it and here's the extensions, still nothing.
How to check the Java?

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Solved Re: Icons messaging and other features are not showing up

Post by brandon_g on June 24th 2018, 10:58 pm

Does the problem occur with Internet Explorer as well?

Something on your computer is blocking certain elements of the page it seems, if it is not your browser or anti virus, then it might be some other issue with your pc.

Unfortunatelly there is no way for us to tell for sure what it is, I am running out suggestions to try. 90% of the time either your browser or anti virus is culprit, if it is neither of those, then it is possible there is some deeper problem with your computer.


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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 25th 2018, 12:57 am

Yes it does as well with Internet Explorer, both IE and chrome on the main desktop. Anyways I wanna ask something else now.
Could "disk cleanup" and "clean up system files" cause such thing?
Because that's how I clean my drive from time to time.
Also, this might be a little off subject but I'm thinking the following could be related all together.
Ever since this issue, I have a sim game GTR2 if you know it, there's a track that should display an animation board like the picture below but on the main desktop the board is all black like it's turned off or something. With all that being said and previous suggestions done, is it a system issue? Something corrupted, driver needs update, graphic card, etc...? Anything?
Will formatting my desktop fix/reset the problem?

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Solved Re: Icons messaging and other features are not showing up

Post by brandon_g on June 25th 2018, 1:51 am

Could be many things man. If it is an old computer it could be the graphics card or other hardware problem possibly. If your un sure whats causing it, I would take it to a repair shop to be looked at. If any hardware is failing or drives are corrupted, they would probably be able to tell you. It is next to impossible for us to tell you what the problem is as we can't see your pc and can only offer suggestions (to which I have offered all I can think of).


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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 25th 2018, 3:28 am

Yes and I appreciate that to you and anyone else trying to help.
The thing is, I took screenshots and showed them to some repair shops and them too were uncertain so I don't feel comfortable taking my pc there which they are uncertain about it and unknowingly for me to know what they will do with it and possibly ruining something else in the process (happened before) that's when I came back from shops and found this site but then again it's a very weird mystery. I could agree it's starting to look like a hardware problem. As for the pc, it's a 2013 specs one with not much programs and stuffs in it.
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Solved Re: Icons messaging and other features are not showing up

Post by brandon_g on June 25th 2018, 3:49 am

Well for a 5 year old machine, I honestly would consider getting a new one or using the other one you got. Usually the older a machine gets, the more money you will have to keep pouring into it. That is up to you to decide though.

Either way, I don't think there is much more we can do for you on here unfortunatelly. Sad


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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on June 25th 2018, 6:16 am

It's ok, thanks for trying. As I've said it's a very mystery because everything else seems running fine on the pc, it's just these few forums are not displaying correctly. I might go see another shop next week hoping for some good answers, if all goes well after a fix or formatting the whole pc, I will come back here and let the news get in here for future identical problem.
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Solved Re: Icons messaging and other features are not showing up

Post by skouliki on June 25th 2018, 7:35 am

as brandon_g said we can not do anything else, its not really a FM issue Sad

just go to Java page and see if you have the latest version
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Solved Re: Icons messaging and other features are not showing up

Post by APE on June 25th 2018, 6:11 pm

Hello I think I can help here.

Your computer looks to me that it is a windows Vista or windows 7 Operating system.

the last 3 weeks windows did a update on some basic settings and this made some problems and then they sent online 2 more updates to fix the ones that was wrong in the first place.

My advice is do a system restore for at least 10 weeks more more to remove the updates gave by Microsoft then restart your computer and do a system scan this should fix the problem for you.

windows / Microsoft will ask to install the updates again that will be fine as the old updates that made the problem is no longer live.



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Solved Registries

Post by forumotion_user_99 on July 6th 2018, 12:46 am

Hello gentlemen,

It seems the problem was some registry errors according to what and how they fixed it at the shop. They used CCleaner to get everything going again. The icons are displaying now. It's been not displaying for more than a year and I really don't know how some of the registries got corrupted/errors/unsuccessful install, either of the 3, that I don't know. So if it happens to anyone, first thing is to check the registers if everything is fine.
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Solved Re: Icons messaging and other features are not showing up

Post by brandon_g on July 6th 2018, 2:13 am

May we consider this solved then?


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Solved Re: Icons messaging and other features are not showing up

Post by forumotion_user_99 on July 6th 2018, 7:31 am

Yes, I guess so. I already set my last post as solved.
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Solved Re: Icons messaging and other features are not showing up

Post by SLGray on July 6th 2018, 9:13 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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