I had the domain, kitopen.com, that after the packages were introduced redirected to kito.forumotion.com
Since there was no point in paying for the domain anymore, then I let it expire.

Now however when a user tries to recover an account, the link in the email is http://www.kitopen.com/profile.forum?mode=reactivate&u=xxxx&ak=xxxx but that domain doesn't exist anymore.


The cname record doesn't appear to be visible anymore:

yes that is right you need to turn off the redirect on your ACP and on your domain name host so it will go back to your old address.

APE wrote:yes that is right you need to turn off the redirect on your ACP and on your domain name host so it will go back to your old address.

Not seeing that option in my ACP

do you still have the tools in your domain host ?

if yes just remove the domain name from there. once the domain is gone from there it should be fixed.

  EDIT:
oh after reading your first post again I think I understood you wrong lol

sorry it's late here

I have sent a Email to my head office to ask them to remove this for you as it is not right.

right now the office is closed but they will get back to me soon on this.

Removed the cname record from dns provider. Not sure it will work, but let's see tomorrow

please read the last post i made an edit.

Hello we have run some tests and have made a change to your forum it should now be solved can you test and confirm everything is working as it should.

Thank you.

APE.

Hello @RedEyeIT

Your forum CNAME has been deleted.

all should be ok now

Thanks