by Ape August 28th 2018, 11:24 pm
I can't see it being a server problem as this would be doing it to all your members and hundreds of other forums and this one member is the only one having a problem.
The problem we had the other day was down to a server problem and nothing was lost or changed after the fix was done our end.
What you can try is one thing more
Go to your ACP >> Users & Groups >> Users >> Users options >> Allow friends/foes management : No then Save
then go and resynchronize your forum then go back to the setting i just gave you and then turn it back on again.
What this does is rests your tools on our servers and tells our servers to sort them self out.
This can sometimes help fix small bugs in the pipe lines.