My member Michele was saying when she clicks on a friend list she gets an error like I copied and pasted below--can you help her please


[th]Error[/th]


http://thebestoffriends.forumotion.com/

is it just one member that is getting this problem ?

what browser is your member using ?

Lovin wrote:My member Michele was saying when she clicks on a friend list she gets an error like I copied and pasted below--can you help her please


[th]Error[/th]


http://thebestoffriends.forumotion.com/

If possible, have them try clearing their cache and cookies on their browser to see if that fixes it. A fast method to clear cache and cookies for any browser EXCEPT Safari is to do Shift + Control + Delete which will bring up the clear cache window on your browser. Again, that doesn't work for Safari since Apple designed their browser differently.

Hope that helps!

Cheers,
James

Are you referring to the default friend's list or one that you have have added?

Another member Clare complained of the same thing--if more members are having this issue I am not aware of it

Post a topic on your forum and ask them.

Here is Michele's answer to me---it appeared after forumotion was working on the site the other day--


m: Michele avatar
To: Lovin
Posted: Today at 17:57
Subject: Re: answer from support Quote message
I tried it on firefox, chrome and explorer after I deleted the cache and cookies and still does not work.
Is it something in the settings?


I don't know but I don't have this problem with any other group I'm in, just this one, which is weird.
It worked until forumotion screwed around with whatever they were doing.

When are you referring to?  The only recently thing was an issue with servers.

Sorry-now waiting for a reply so Michele can access her friends again

Lovin wrote:Sorry-now waiting for a reply so Michele can access her friends again

Have you tried having them use different browsers or clear cache and cookies and see if that works?

I can't see it being a server problem as this would be doing it to all your members and hundreds of other forums and this one member is the only one having a problem.

The problem we had the other day was down to a server problem and nothing was lost or changed after the fix was done our end.

What you can try is one thing more

Go to your ACP >> Users & Groups >> Users >> Users options >> Allow friends/foes management : No then Save

then go and resynchronize your forum then go back to the setting i just gave you and then turn it back on again.

What this does is rests your tools on our servers and tells our servers to sort them self out.

This can sometimes help fix small bugs in the pipe lines.

Thank you and I will try that

Hello,

Is your member still having problems or may we consider this solved?