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    Admin unable to access forum

    CheshireCatLN
    CheshireCatLN
    New Member


    Posts : 1
    Reputation : 1
    Language : English

    In progress Admin unable to access forum

    Post by CheshireCatLN February 14th 2019, 3:14 am

    Technical Details


    Forum version : #Unspecified
    Position : Administrator
    Concerned browser(s) : Google Chrome
    Who the problem concerns : All members
    When the problem appeared : aproximately a year ago

    Description of problem

    I was deleting profiles of a few members and since then I cannot access the forum as Admin anymore. The founder has not been involved with the forum for years. Can you please look into this problem and help me regain access to the forum?
    skouliki
    skouliki
    Manager
    Manager


    Female Posts : 15274
    Reputation : 1701
    Language : English,Greek
    Location : Greece

    In progress Re: Admin unable to access forum

    Post by skouliki February 14th 2019, 8:10 am

    hello and welcome

    please provide us your forum url

    also try to clear your browser cache and try to use a different browser

    Ape
    Ape
    Administrator
    Administrator


    Male Posts : 19215
    Reputation : 1998
    Language : fluent in dork / mumbojumbo & English haha

    In progress Re: Admin unable to access forum

    Post by Ape February 14th 2019, 11:09 am

    Sadly if you are not the founder of your forum you will have to speak to them as we have no power over the admin and staff account's on the forum we can not do anything to help you.



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    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51556
    Reputation : 3519
    Language : English
    Location : United States

    In progress Re: Admin unable to access forum

    Post by SLGray February 14th 2019, 6:36 pm

    The topic was posted in the wrong section, so I have moved it to the correct section.
    Please read our forum rules:  ESF General Rules



    Admin unable to access forum Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
    brandon_g
    brandon_g
    Manager
    Manager


    Male Posts : 10112
    Reputation : 923
    Language : English
    Location : USA

    In progress Re: Admin unable to access forum

    Post by brandon_g February 14th 2019, 8:13 pm

    Hello,

    If you have no way to contact the current founder, you could request to take over as founder, if the forum meets certain requirements.

    Read this for more info: https://help.forumotion.com/t81878-recovery-or-change-founder-of-an-account

    -Brandon



    Admin unable to access forum Brando10
    Remember to mark your topic Admin unable to access forum Solved15 when a solution is found.
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    Admin unable to access forum Scre1476
    Team Leader
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    Ape
    Ape
    Administrator
    Administrator


    Male Posts : 19215
    Reputation : 1998
    Language : fluent in dork / mumbojumbo & English haha

    In progress Re: Admin unable to access forum

    Post by Ape March 5th 2019, 1:05 pm

    Hello @CheshireCatLN is this now solved ?

    if yes please post here and then press mark solved button that can be found at the top of this topic.



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    SLGray
    SLGray
    Administrator
    Administrator


    Male Posts : 51556
    Reputation : 3519
    Language : English
    Location : United States

    In progress Re: Admin unable to access forum

    Post by SLGray March 28th 2019, 10:05 pm

    If you are not the founder, there is really nothing we can do with your login issue.  We can only help the founder.



    Admin unable to access forum Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.