Hello

One of my members pmd me saying they were unable to upload using Servimg today at 11:20 GMT.

I had noticed that Servimg was running very slow at 07:40 GMT, however I done some post tests at 13:30 GMT with no problems but my main contributor is still unable to upload using Servimg.

Regards

Cassini

hello

tell your member to clear browser  cookies/history and retry

hello @cassini

we currently have some problems connecting to some databases that can cause slowdowns or even connection problems as well as maintenance pages. it is therefore normal that he encounters difficulties to upload his images.

but this is temporary and only concerns some users. at the time I write these lines I can upload without problems my images on Servimg

as soon as we finish our maintenance everything should be fine for all users

Thanks for the update The Godfather

In reply to Skouliki

Member has done as you advised however they are still unable to upload using Servimg

We are still having some problems and we are working on them still we will let you know as soon as we get news.

Regards

APE.

Hello @cassini Good news the problem has been reported to be fixed now can you please ask your member to clear the browser's and then try again.

If they still get a problem can you ask them to take a screen shot and then Email you it or send it to me here.

Thanks.

APE

Ok thanks Ape I have passed on your advice, however I am at work today so I will not be online much today I will try to check online around 21:00 GMT.

Regards
cassini

Hello

This is from my member who is still unable to upload using Servimg



They have done all the clearing history and the cache, and they pay for their Servimg account.

I think I will ban the use of Servimg

Regards

a rather narked off cassini

What file type is tue image they are trying to upload? It's possible they are using an unsupported file type.

My member who is my main contributor to my site has posted this


I have banned all members from using this problematic uploader

Regards

cassini

Did the member upload it from an URL or from their computer?  Also is the happening on all browsers and devices?

@cassini in order to be able to understand the problem, please ask the concerned member to provide us with :

1. the url of an image he has already succeeded in hosting on the servimg account that is now having the problem
   
2. the image that causes the error in the screenshot by hosting it on a file sharing service such as WeTransfer
   
3. the url of his profile on the forum where he can't upload the image
   

Thanks The Godfather and SL Gray I have pasted on your questions to the member concerned.

It seems odd that nobody else on Forumotion forums are having members with this problem.

Regards
Cassini

it could be the size of the file also lets see what your member send us and see what the Godfather can find

I received this reply and hour ago



Regards
Cassini

What is the file format they are using ? and what is the size of the file.

Please also link us to the members profile (account) so we can run tests from our end.

Here is the link https://reportercaptures.forumotion.com/u35
Apprently even using any size he is unable to upload

Maybe its an issue with this guys computer cause we have not had any other reports of this happening.

Have any other users had issues with serving?

Thanks Brandon,

The member is my only contributor, however it does seem odd that no other Admin on Forumotion have said they
have also members that are unable to upload using Servimg

Maybe it is their computer
Regards
Cassini

May I suggest to make the member a second account which can be used by him/her for testing, just to see if he/she is able to upload to servimg in that account? If that works than his/her first account on servimg is corrupted for some unknown reason, if it doesn't work than staff can rule out that the problem is at servimg's end..

Thanks Tonny,

I do have a test account, I have asked him to pm a set of pictures to see if its his account (membership)
or if its his Servimg account.

Regards
Cassini

Hello

Just to say that the member who cannot upload pictures using Servimg with his account, using the test account they can
upload pictures. It seems that his account has been blocked from using Servimg for some unknown reason.

Thanks to Tonny for the idea

Regards

Cassini

Hello @cassini

cassini wrote:Here is the link https://reportercaptures.forumotion.com/u35
Apprently even using any size he is unable to upload

Oh okay, it's clearer now that I've had his profile! By the way, our friend has reached Servimg account limit by uploading more than 65500 photos !

From then on, he can no longer use his account to upload images because the account is full.

The only option left is to transform this saturated account into an archive account and start with a new blank account.

For that, the first step, he have to stop the PRO subscription on his current Servimg account via the dedicated button on his Servimg account.

Once this is done, he will have to provide us with an email that he does not use on any Forumotion forum. we will use it as a replacement email for his current Servimg account which is no longer PRO and will become an archive account.

He will still not be able to upload on it anymore but will be able to consult all the images already uploaded by connecting to it from Servimg site with the new email and his usual Servimg password. The images of this account will always appear on the web where they were posted.

After this change, when he will tries to upload a new image to Servimg via his usual account on your forum, the email in his forum account being no longer linked to any Servimg account, a new blank Servimg account will be automatically created and he will be able to upload all the images he wants on it again.

From then on, all he has to do is go to Servimg site, connect with the forum account email and the current password of his forum account to upgrade the Servimg account to PRO again.

When you have all the requested information, please forward it by PM to me or a staff member with a request to forward it to me if my PM are closed and also provide the link to this message as a reminder

Regards

Ok Thanks very much The Godfather,

That does explain why he cannot upload anymore, he is one of the most prolific screen capture artists in the UK.
I will pass on your information to him, however I am happy with him using another image uploader.

Regards
Cassini

Perfect, happy to have been able to contribute to finding a solution to your problem.

Nevertheless, given the number of images posted, I advise you to make sure you use Servimg as an image host to avoid any problems. Indeed, we guarantee the functioning of Servimg and have hand on it in terms of maintenance something that we cannot guarantee for external hosts.

And given the way your forum works, the quality and speed of the images posted directly impact the display of your pages so it is better that these images are hosted on our servers than elsewhere...

Thanks The Godfather,

I am fully aware of the problems regarding using other uploader sites, my member will revert to another Servimg account.

Regards
Cassini

Can we consider this now solved?

marked solved

Problem solved & topic archived. Please read our forum rules: ESF General Rules