SSL certificate does not cover domain with WWW

Hello

I ran into an issue with SSL certificate. Everything went great with long URL (http://familyvastaneliit.forum.co.ee), I got my secure label. However, my custom domain (http://www.faval.eu) throws an error and browser says that it is not secure. If I remember correctly then it showed a common name mismatch error.

I think that SSL is not activated on my domain with WWW (I guess it is activated on faval.eu but not on www.faval.eu). However, I have been using WWW for 7 years.

Is it possible to activate it on my domain name with WWW instead?

(Right now I deactivated HTTPS because everyone was getting connection is not private and site is dangerous error alert)

Hello,

Did you get the custom domain after you got the ssl certificate? If so, that could be the problem, as the certificate is registered under the free domain and not the custom domain, thus creating an error.

-Brandon

You should have added the SSL certificate after you added the domain name.  Is the domain name through Forumotion?

Hello, no, it has been connected since 2012. Domain name is through 3rd party.

Do you have the domain name connected now?  When I visit your forum, I do not see the domain name in the browser tab.

It is connected. Users have to connect with domain to see it (not with long URL).

My problem is that certificate isn't installed on domain with WWW in front.

When I used this, http://familyvastaneliit.forum.co.ee/ . it does not changed to the domain name in the browser.

Yes, we kept long and domain name both, to get domain our users have to connect through that.

Current issue needs a dev's help I think. HTTPS is installed, however it is installed for https://example.com and not for https://www.example.com. We use www (only option in our 3rd party CNAME) and because it changes address to www, then my site shows certificate error in Chrome (domain name mismatch). Right now I disabled https (members could be afraid to connect), is there a chance to have https with www?

How long did you have the certificate installed for ?

It takes 24 to 48hrs to go over your forum and change everything from HTTP to HTTPS
also if google finds any address that is not safe on your forum it will show it as not safe.

Did you make sure all your images and links on your forum are all in HTTPS before installing the certificate.

I am asking this as i have a WWW. address with no problems at all.

What I meant is when you have a domain name and manually enter the long link, it should change to the domain name when you load your forum.  It is not doing that for me.  This could be the reason why the https is not working.

I think it is related to https://faval.eu => https://www.faval.eu issue.

I did some screenshots.

Error in Safari (only with domain):


Error reason (1 option is green, 2 are red):

Certificate name does not match input.


Long URL, everything is OK (which means pictures, scripts etc are fine).


My domain. As you can see, HTTPS is installed for it, but I get error for not private website (redirect).

---
Did some research in ACP, in one place (spend credits if I remember correctly) is my domain displayed without www (not possible to edit, displayed as text):






// Will add one more picture from my phone.

Ok,  You are not understanding what I am saying.

For Example:  Go this forum and watch the browser tab - https://ztwds.forumotion.com/

I do understand what you are saying but I don't think it is related to this issue. If I google my error, it gives me a lot of results pointing me towards missing www in https configuration.

Have you checked here:  AP > General > Forum Address (Personalized Name)?

(right now I disabled https because of the warning for users)

Can you edit it?

SLGray wrote:Can you edit it?

I think I could delete it and then add it again. However it says:
"An external domain name configured via a CNAME does not have the option to force redirection of the forum's basic Internet address to the domain. The forum will respond on both addresses at once."

Ok.  I do not use a third-party domain name so we will wait to see what others have to say.

Ok the problem is very simple I think, we can not install a certificate on domains we do not control, which is why it is not working I think. I think I read when it first came out that https wont work on custom domains purchased outside of Forumotion, but I could be mistaken.

Edit: Here is the announcement topic: https://help.forumotion.com/t150649-order-a-ssl-certificate-for-a-custom-domain-name-is-now-possible , notice it says towards the bottom that we can not put an ssl certificate for a domain we do not control.

Read the part added by APE.

This is phase 2 post by Godfather, in phase 3 update it was made possible for everyone.

yes you can get a certificate hosted outside of FM

The Godfather wrote:Dear users,

I am glad to announce you the phase 3 on Forumotion for the purchase of SSL certificate set up. Now, every Forumotion forum without exception can purchase a SSL certificate and switch to HTTPS !

No matter if your forum his hosted on your main domains or not, or if you have a custom domain name or not: you will ALL be able to purchase a SSL certificate and have a secure URL in HTTPS.

Process to purchase a SSL certificate is the same. For more information, read our tutorial.

If you have any issue, don't hesitate to ask on the dedicated support section.


Regards,
Forumotion staff

as long as your address is set up on your forum i can make a ticket for our team to take a look.

right now it's set up on your main address not your new domain.

I made a report @ 16:14:29 - 08.06.2019
I have asked for some one to reply here or i will get back to you on this as soon as i get news..

Tonight wrote:This is phase 2 post by Godfather, in phase 3 update it was made possible for everyone.

You are correct, I must have forgotten about the final phase, I apologize for that.

In that case, let us wait for the ticket Ape made for you to get a response.

Hello @Tonight is this now fixed for you ?

my reply was from the head office

head office reply wrote:it's normal, he installed the CNAME after activating the certificate, so the certificate only includes its base url. he should have installed the CNAME first before installing the SSL certificate so both urls will be included in the certificate. we'll see what we can do

hello,

the certificate is currently active on both url

Hello

Thank you guys for quick fix! Everything is working.

Have a great day.