Payment

Hi, according to PayPal, payment for the advance package was paid on the 24th. My site has me listed as using the free version of forumotion. I have emailed Agestra several times with no reply.

https://earlybirdracing.forumotion.com/

Hello @Tim Fortner

First of all we apologize for the inconvenience caused and will help you find a quick solution to your problem.

For that, can you provide me with a complete screenshot of the paypal transaction confirmation of October 24, 2019 ?

So we can verify where the problem came from.

N.B: If the screenshot contains sensitive information, please send it to me by PM

kind regards

Thank you for this screen.

Can I have the transaction number please because it is not visible ?

Perfect, thank you for all these details. I'll get back to you as soon as we have a solution

Thank you

hello,

there seems to have been a conflict when the payment was done. we have refunded it to your account.

you can therefore set up a new monthly payment correctly in order to start your package. this is the most appropriate way to ensure that everything will be ok

we apologize for the inconvenience caused

I appreciate you.

marked as solved

Problem solved & topic archived. Please read our forum rules:  ESF General Rules