My forum disappeared

Hi. I hadn't visited my forum in many months; it's always been a ghost town.  When I tried to access it (https://www.artsyfartsydogforum.com/ ), google said "Hmm, we're having trouble finding that site".

I found this old post from me to you with a question about the SSL certificate which shows my forum address.

I reviewed my Paypal email receipts and see that I paid Agestra (Forumotion):
$97.40 USD on April 27, 2019, for the one year premium renewal, and
$15.20 USD for the domain to Agestra on May 7, 2019.

Thus, my forumotion forum is supposed to redirect to my domain:  https://www.artsyfartsydogforum.com/

So I tried the link: https://artsyfartsydogforum.forumotion.com/  but Google gave this warning to not click on the link, see photo..

Can you see if there's an oversight or problem with my account here?

Thank you.

Hello,


You get a warning because https://www.artsyfartsydogforum.forumotion.com/ DOES NOT exist.
There is never any www on a basic URL.

Your forum is there -> https://artsyfartsydogforum.forumotion.com/

For the domain name, i can see it has been created on August, 3, 2019. And if it has been created on august it cannot be renewed in May because reneval is for one year.

Your forum is ok as say Neptune



Currently, there is no domain associated with your Forumotion subdomain

https://artsyfartsydogforum.forumotion.com/

If you bought the domain, it should be active, and it is not, you should send a capture of the area of your AP of the section of several ---> antecedents, where that purchase and that renewal is seen, and send it to some staff of this forum by PM

Please use only the default font size and color.

The SSL certificate is no longer part of the package system.  If the domain name is used, it is not available.

If someone bought your former domain name, it's because it was available.

And if it was available it's because you never renewed it.

Your screen shows you bought 1200 credits on May, 07, 2019, but never used them to renew the domain. You still have those credits on your forum.

Once the domain expired in middle of May, it became unavailable during several weeks, then it has been deleted, so anyone could buy it and create it again, what happenned in August, 3^RD.

It looks like the domain was not installed on your forum in time and if you was away the domain was then sent back to be sold again.

You must always make sure you pay for your domain name before it runs out so we have time to make sure the domain will be installed at the right time.

Sadly if the credits was not removed fr your ACP then we can not do anything as the credits was not removed at the time you thought you got your domain name.

All i can say is hold on until the same time next year and then try and buy it again or maybe just get a new one and make sure you keep to the time limit's we give you.

Best regards and Merry Christmas.

APE

Thank you everyone for your input.

I am curious about this: SL Gray said, "The SSL certificate is no longer part of the package system. If the domain name is used, it is not available."

If I get a new domain name, would I be able to link my forum to it? Or would I have still have to use the [myforum].forumotion.com web address?

Thanks.

Well, that problem was fixed just few days after SSL certificates became free.

You can add your own domain name when you want, but you should disable SSL certificate few days because once installed, the domain name is not secured immediately.

It usually takes one night (european night) before SSL certificate secures both forumotion.com and customized domain name.

hello

is this solved?

When the area terminated in center of May, it got inaccessible during half a month, at that point it has been erased, so anybody could get it and make it once more, what happenned in August, 3RD.

When the area terminated in center of May, it got inaccessible during half a month, at that point it has been erased, so anybody could get it and make it once more, what happenned in August, 3RD.

Indiana_24 wrote:When the area terminated in center of May, it got inaccessible during half a month, at that point it has been erased, so anybody could get it and make it once more, what happenned in August, 3RD.

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead! Please read our forum rules:  ESF General Rules

also please dont hijack someone else thread
multiple accounts are not allowed (pm send)
if you are having a problem please open you own thread