Members account being blocked" Hitskin_logo Hitskin.com

This is a Hitskin.com skin preview
Install the skinReturn to the skin page

The forum of the forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.
4 posters

    Members account being blocked"

    avatar
    skidsolo
    Forumember


    Posts : 269
    Reputation : 3
    Language : English

    Solved Members account being blocked"

    Post by skidsolo May 21st 2020, 1:28 pm

    Hi all,

    Just received this from one of my members:

    "Hello Al:

    I just tried logging in to your new site. My browser blocked the site saying it is a known malicious web page. Not sure what is happening.

    Best regards"

    Can anyone help please?

    Cheers,

    Al.



    Last edited by skidsolo on May 25th 2020, 7:48 am; edited 1 time in total
    skouliki
    skouliki
    Manager
    Manager


    Female Posts : 15391
    Reputation : 1709
    Language : English,Greek
    Location : Greece

    Solved Re: Members account being blocked"

    Post by skouliki May 21st 2020, 1:47 pm

    hello

    please post your forum url

    avatar
    skidsolo
    Forumember


    Posts : 269
    Reputation : 3
    Language : English

    Solved Re: Members account being blocked"

    Post by skidsolo May 22nd 2020, 4:45 pm

    Hi, sorry I forgot to do that this time;

    https://skidsplace.forumotion.com/
    brandon_g
    brandon_g
    Manager
    Manager


    Male Posts : 10113
    Reputation : 923
    Language : English
    Location : USA

    Solved Re: Members account being blocked"

    Post by brandon_g May 22nd 2020, 6:09 pm

    Hello,
    I checked your forum and I do not get any such message, further more, my anti virus program confirms you site is safe. Is it just this one member having the issue?

    If so would you be able to ask them to clear their cache and cookies and see if that helps. Ask them to try accessing the site from a different browser to see if the issue occurs there as well. Also ask if they are running any anti virus programs on their device.

    -Brandon


    Last edited by brandon_g on May 22nd 2020, 6:13 pm; edited 1 time in total



    Members account being blocked" Brando10
    Remember to mark your topic Members account being blocked" Solved15 when a solution is found.
    General Rules | Tips & Tricks | FAQ | Forgot Founder Password?

    Members account being blocked" Scre1476
    Team Leader
    Review Section Rules | Request A Review | Sticker Points
    mSyx
    mSyx
    Forumember


    Male Posts : 155
    Reputation : 47
    Language : French & English
    Location : France

    Solved Re: Members account being blocked"

    Post by mSyx May 22nd 2020, 6:12 pm

    Hey there,
    I'm having no issue visiting your forum. Online Virus Scanners also state that there is nothing malicious:
    https://scanner.pcrisk.com/detailed_report/skidsplace.forumotion.com#
    https://www.virustotal.com/gui/url/482b7b4ec33c8ab2ac4af2379eebd80482a62924a8ce020585f0e267746b546b/details

    It's most likely an issue coming from this member's browser, firewall and/or antivirus.
    avatar
    skidsolo
    Forumember


    Posts : 269
    Reputation : 3
    Language : English

    Solved Re: Members account being blocked"

    Post by skidsolo May 25th 2020, 7:47 am

    Hi guys,

    Thanks for the input. That's solved the problem.

    Cheers.
    skouliki
    skouliki
    Manager
    Manager


    Female Posts : 15391
    Reputation : 1709
    Language : English,Greek
    Location : Greece

    Solved Re: Members account being blocked"

    Post by skouliki May 25th 2020, 11:34 am

    Problem solved & topic archived.
    Please read our forum rules: ESF General Rules