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    Forum connection issues for a few members

    jkh
    jkh
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    Solved Forum connection issues for a few members

    Post by jkh June 23rd 2020, 3:12 pm

    Hi

    A few of my members are reporting connection/loading issues to my forum.

    Some are saying they get these messages:

    This site cannot be reached

    JillHavernForumoton.net unexpectedly closed the connection

    ERR_CONNECTION_CLOSED


    And others are saying the forum is slow to load when on a desktop computer (it's the same for me too), although the forum loads fine for them when they're using their phone.

    This seems to happen when there are lots of images and emojis.

    It doesn't seem to matter what browsers they're using.

    The only thing I've recently added to the forum is the 'Recycling Notice' javascript code that's on this forum, but some of these problems were reported before that.

    I've suggested the usual, delete forum cookies, try another browser etc, and I've also resynched the forum...nothing seems to help.

    This all seemed to start the last time Forumotion did some maintenance, so I blame you guys. Laughing


    Last edited by jkh on June 23rd 2020, 6:49 pm; edited 1 time in total
    brandon_g
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    Solved Re: Forum connection issues for a few members

    Post by brandon_g June 23rd 2020, 3:15 pm

    A lot of images can cause slow loading since the browser has to render each image one at a time. The ideal way would be to limit it to a certain number per page.

    When did this start occuring as well?



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    jkh
    jkh
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    Solved Re: Forum connection issues for a few members

    Post by jkh June 23rd 2020, 3:17 pm

    A week or so ago.
    skouliki
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    Solved Re: Forum connection issues for a few members

    Post by skouliki June 23rd 2020, 3:21 pm

    hi there is an error

    check your javascript for this.. https://www.avacweb.net/like?.. or something like this

    The FetchEvent for "https://www.avacweb.net/like?_=1592918531155" resulted in a network error response: an object that was not a Response was passed to respondWith().

    jkh
    jkh
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    Solved Re: Forum connection issues for a few members

    Post by jkh June 23rd 2020, 3:24 pm

    When I click on that link I get this:

    Forum connection issues for a few members 1116
    jkh
    jkh
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    Solved Re: Forum connection issues for a few members

    Post by jkh June 23rd 2020, 3:25 pm

    What does all that mean skouliki? Shocked

    Is it a problem with the Recycling Notice?

    I've just checked my test forum and it takes just as long to load that as it does my main forum, and there's hardly any images on there...

    It does seem to be a javacript of some kind.

    With javascripts enabled it takes about 20 seconds for the page to load...with javascripts deactivated it takes about 3 seconds.
    jkh
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    Solved Re: Forum connection issues for a few members

    Post by jkh June 23rd 2020, 4:20 pm

    skouliki wrote:hi there is an error

    check your javascript for this.. https://www.avacweb.net/like?.. or something like this

    The FetchEvent for "https://www.avacweb.net/like?_=1592918531155" resulted in a network error response: an object that was not a Response was passed to respondWith().
    Yes, it's this. I've just turned it off.

    So, this was working fine until forumotion introduced the new like/dislike system.

    Now I don't have any like system cos even your new like/dislike system doesn't show up on my forum even with it activated....

    eta: sorted it.
    Ape
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    Solved Re: Forum connection issues for a few members

    Post by Ape June 23rd 2020, 6:25 pm

    Hello @jkh Good to see you again,

    Maybe not in the way i would like to be talking to you but hey we are here to help.

    have you made any change to the templates of the following ?
    viewcomments_body
    viewtopic_body

    if Yes then you will need to follow the steps here
    https://help.forumotion.com/t159161-discover-the-new-like-and-dislike-system-of-forumotion#1108105


    Your problem does seem to come from JavaScripts clashing with our new updates.
    Please try and turn all the JavaScripts off and then try and install our new likes system and see if it works.

    If yes then we know other codes you have are crashing.



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    Ape
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    Solved Re: Forum connection issues for a few members

    Post by Ape June 23rd 2020, 6:28 pm

    Just an update on the link >> https://www.avacweb.net/like

    The server hosting the link is down or not found anymore so this is why the like system you are using is having problems.



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    jkh
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    Solved Re: Forum connection issues for a few members

    Post by jkh June 23rd 2020, 6:49 pm

    Thanks Ape and hello again Hello , I seem to have fixed it using the link you posted ^^^ and the forum is now loading properly, even the pages with lots of images and videos...so all's well in my world once again.

    Many thanks everyone :rose:
    Ape
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    Solved Re: Forum connection issues for a few members

    Post by Ape June 23rd 2020, 6:51 pm

    No problem at all

    Have a great day and please keep safe.
    Problem solved & topic archived.
    Please read our forum rules: ESF General Rules



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