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    Unable to reset admin email

    vitriol
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    • Post n°1

    In progress Unable to reset admin email

    Post by vitriol September 8th 2020, 5:42 am

    Hi,

    I used to be an admin to a forum >10 years ago. That forum has been inactive for several years, but I was notified by email that I received a PM. I don't remember what my password was, and I'm unable to use the password reset function. Who should I reach out to for support?

    Thanks in advance
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    SLGray
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    • Post n°2

    In progress Re: Unable to reset admin email

    Post by SLGray September 8th 2020, 8:01 am

    Do you mean the founder or just an administrator?



    Unable to reset admin email Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    vitriol
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    • Post n°3

    In progress Re: Unable to reset admin email

    Post by vitriol September 8th 2020, 8:22 am

    Hi SLGray,

    Just an administrator, not a founder.

    Thanks
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    skouliki
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    • Post n°4

    In progress Re: Unable to reset admin email

    Post by skouliki September 8th 2020, 9:14 am

    hello

    we can only help the founder of the forum
    you must contact the founder of that forum

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    vitriol
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    • Post n°5

    In progress Re: Unable to reset admin email

    Post by vitriol September 8th 2020, 9:20 am

    Hi skouliki,

    The forum itself has not been active for several years, and I have not been in contact with the forum founder for several years. I am guessing I am out of luck then?
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    skouliki
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    • Post n°6

    In progress Re: Unable to reset admin email

    Post by skouliki September 8th 2020, 10:26 am


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    SLGray
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    • Post n°7

    In progress Re: Unable to reset admin email

    Post by SLGray September 8th 2020, 8:20 pm

    Is there any other staff members?  If yes, try contacting them.



    Unable to reset admin email Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    vitriol
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    • Post n°8

    In progress Re: Unable to reset admin email

    Post by vitriol September 8th 2020, 8:44 pm

    There is one other admin, I have not spoken with them in years either. But I may have more luck reaching out to her. If that does not work, I will try the process in the link that skouliki shared.

    Thank you both for the help so far!

    skouliki likes this post

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    vitriol
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    • Post n°9

    In progress Re: Unable to reset admin email

    Post by vitriol September 10th 2020, 12:34 am

    Okay, I have an update. The other admin that I referenced no longer has access to their account either. I did get in contact with the only moderator, and they do have access to their account. It looks like my only option is to use the "Recovery or Change Founder of an Account" process that skouliki referenced.

    However, will I be able to follow that process since I do not have access to my own Admin account anymore? Would this process be "cleaner" if my moderator friend went through the process instead?
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    SLGray
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    • Post n°10

    In progress Re: Unable to reset admin email

    Post by SLGray September 10th 2020, 1:33 am

    The process works for a staff member oir just a member.



    Unable to reset admin email Slgray10

    When your topic has been solved, ensure you mark the topic solved.
    Never post your email in public.
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    skouliki
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    • Post n°11

    In progress Re: Unable to reset admin email

    Post by skouliki September 13th 2020, 10:50 pm

    vitriol wrote:Okay, I have an update.  The other admin that I referenced no longer has access to their account either.  I did get in contact with the only moderator, and they do have access to their account.  It looks like my only option is to use the "Recovery or Change Founder of an Account" process that skouliki referenced.

    However, will I be able to follow that process since I do not have access to my own Admin account anymore?  Would this process be "cleaner" if my moderator friend went through the process instead?
    Your PM has  been received  with thanks.
    Please read our forum rules:  ESF General Rules

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    skouliki
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    • Post n°12

    In progress Re: Unable to reset admin email

    Post by skouliki September 21st 2020, 2:57 pm

    @vitriol this is still pending ...

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    • Post n°13

    In progress Re: Unable to reset admin email

    Post by skouliki October 4th 2020, 4:34 pm

    burbigo3 wrote:Hello, are you still unable to reset it ?

    Please don't hijack another member’s topic's.
    Please open your own thread if you having a problem with your forum.
    Please read our forum rules:ESF General Rules

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