First topic message reminder :

Hi my package expired. It was for a year. I renewed an advanced package including removal of ads for members and guests on a monthly paypal subscription. It still shows as being on the free package. I have checked paypay and the subscription is set up.

How long will it be until it takes effect please?

Right now obviously my domain address is also not being used as well as the adverts.

Thanks

@JaneDoe, 

I am glad to hear that it will be ok for you. So the 1000 credits will be refunded, indeed.  Our system administrator says that it will be done during the day (not possible to do it immediately, but it should be done today). 

I completely understand what it feels like to pay for a service and to be told that the payment has not been made. So thank you for your patience. 

I'll get back to you as soon as the refund is made, so that you can repeat the order. 

Have a nice day, 
Best regards
Luzz

Luzz wrote:@JaneDoe, 

I am glad to hear that it will be ok for you. So the 1000 credits will be refunded, indeed.  Our system administrator says that it will be done during the day (not possible to do it immediately, but it should be done today). 

I completely understand what it feels like to pay for a service and to be told that the payment has not been made. So thank you for your patience. 

I'll get back to you as soon as the refund is made, so that you can repeat the order. 

Have a nice day, 
Best regards
Luzz

Thanks Luzz 

Hi hoping I can try and get my package renewed soon. Thanks.

Hello @JaneDoe, 

Your payments have been refunded, but the technician is making some operation on your forum in order to avoid any problem. 

I get back to you as soon as he has finished, and then yes, you will be able to order your package.


Thank you 
Best regards

Okay, thanks @Luzz 

@JaneDoe, 

It should be ok now. If you have any problems do note hesitate to inform us !  

Thank you for your patience.

Have a nice week-end, 
Best regards
Luzz

Luzz wrote:@JaneDoe, 

It should be ok now. If you have any problems do note hesitate to inform us !  

Thank you for your patience.

Have a nice week-end, 
Best regards
Luzz

Thanks Luzz. I have reordered and everything appears to be upgraded and working as expected.

I appreciate your help 

I am glad to hear that the problem is solved ! 

Thank you for your help @Luzz and have a great weekend @JaneDoe once again sorry for the delay on your package problem.

Any other problems please don't hesitate to make a post and we will try and deal with it as soon as we can.

Please keep safe and well.

From all of the team @ Forumotion

Problem solved & topic archived. Please read our forum rules: ESF General Rules