5 posters
Unable to send email
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
- Post n°1
Unable to send email
Last edited by kv1012tiger on July 6th 2021, 3:18 pm; edited 1 time in total
skouliki- Manager
- Posts : 15311
Reputation : 1705
Language : English,Greek
Location : Greece
- Post n°2
Re: Unable to send email
hello
did you send newsletters to close together?
did you send newsletters to close together?
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kv1012tiger- New Member
- Posts : 19
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Language : 繁體中文
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- Post n°3
Re: Unable to send email
Helloskouliki wrote:hello
did you send newsletters to close together?
i don't know
Mail can be sent normally before
The following are my previous steps
Thank you
SLGray- Administrator
- Posts : 51498
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Language : English
Location : United States
- Post n°4
Re: Unable to send email
Was this newsletter being sent right now or on a delayed schedule?
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kv1012tiger- New Member
- Posts : 19
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Language : 繁體中文
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- Post n°5
Re: Unable to send email
Is sent immediatelySLGray wrote:Was this newsletter being sent right now or on a delayed schedule?
Thank you
Ape- Administrator
- Posts : 19324
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°6
Re: Unable to send email
when was the last time you sent a news letter ?
it maybe that you have already sent a news letter and it is still pending to be sent.
it maybe that you have already sent a news letter and it is still pending to be sent.
kv1012tiger- New Member
- Posts : 19
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- Post n°7
Re: Unable to send email
brandon_g- Manager
- Posts : 10113
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Language : English
Location : USA
- Post n°8
Re: Unable to send email
Hello,
I assume your members have checked their spam folders as well to make sure the e-mail did not end up there?
-Brandon
I assume your members have checked their spam folders as well to make sure the e-mail did not end up there?
-Brandon
Remember to mark your topic when a solution is found.
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SLGray- Administrator
- Posts : 51498
Reputation : 3523
Language : English
Location : United States
- Post n°9
Re: Unable to send email
Have you tried sending the newsletter again?
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kv1012tiger- New Member
- Posts : 19
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Language : 繁體中文
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- Post n°10
Re: Unable to send email
Because it was not sent successfullybrandon_g wrote:Hello,
I assume your members have checked their spam folders as well to make sure the e-mail did not end up there?
-Brandon
So there is no spam
OkSLGray wrote:Have you tried sending the newsletter again?
Test and resend mass mailing later
SLGray- Administrator
- Posts : 51498
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Language : English
Location : United States
- Post n°11
Re: Unable to send email
Wait a minute! Do you have the premium package? If yes, before sending the newsletter had you reached the limit on the number of newsletter in a 30 day period?
Lost Founder's Password |Forum's Utilities |Report a Forum |General Rules |FAQ |Tricks & Tips
You need one post to send a PM.
You need one post to send a PM.
When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
- Post n°12
Re: Unable to send email
Yes, I have a premium planSLGray wrote:Wait a minute! Do you have the premium package? If yes, before sending the newsletter had you reached the limit on the number of newsletter in a 30 day period?
I just tried the text format and can send mail normally
It may be that there is an error in the HTML format grammar
I'll test it next time and explain to everyone
Thank you
Ape- Administrator
- Posts : 19324
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°13
Re: Unable to send email
ok I have just tested this and I have sent a New letter to my staff members and it worked fine.
Try and clear your browser cache and cookies and try again.
Also note that you must have at least 10 letters as your topic Subject.
If there is still a problem then I will be happy to ask our team to look at this for you.
Try and clear your browser cache and cookies and try again.
Also note that you must have at least 10 letters as your topic Subject.
If there is still a problem then I will be happy to ask our team to look at this for you.
kv1012tiger- New Member
- Posts : 19
Reputation : 1
Language : 繁體中文
Location : TAIWAN
- Post n°14
Re: Unable to send email
Thank you administrator for your enthusiastic helpApe wrote:ok I have just tested this and I have sent a New letter to my staff members and it worked fine.
Try and clear your browser cache and cookies and try again.
Also note that you must have at least 10 letters as your topic Subject.
If there is still a problem then I will be happy to ask our team to look at this for you.
The current problem has been solved
It is indeed caused by HTML syntax errors
Now you can send emails in groups normally
Thank you
Ape likes this post
Ape- Administrator
- Posts : 19324
Reputation : 2005
Language : fluent in dork / mumbojumbo & English haha
- Post n°15
Re: Unable to send email
Problem solved & topic archived.
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