Hey guys, I'm facing one issue for long time now and idk how to fix it. Whenever someone new wants to Register on my forum, he gets this message https://prnt.sc/6BxvXIccZt8C and I have to register them.

Is there any way to get that fixed?

EDIT By Ape: This topic is marked as only topic so anyone with the same problem can post here with the following
info.

Please post the following:
URL of your forum.
Last part of the persons Email address (IE Hotmail, Live, Gmail and so on)
This problem has been reported to our team

Rale wrote:Hey guys, I'm facing one issue for long time now and idk how to fix it. Whenever someone new wants to Register on my forum, he gets this message https://prnt.sc/6BxvXIccZt8C and I have to register them.

Is there any way to get that fixed?

Hello @Rale thank you for your post about your problem today.

Can i ask you what is the end part of the Email address the members are trying to make the account with ?

Right now the only ones we do not have a problem with is Hotmail, Live, Yahoo, Gmail, Any other ones may need to be white listed on our end.

When you give us any email's please just give us the host address like

Code: Hotmail.com

only.

Best regards.

Ape.

Hello!

I help run the Dutch rpg forum https://www.warriorcatsnl.com/ and recently we've run into the problem that new members can't register because they're marked as spammers.

The members that are registering get the message that says "We can't confirm you're not a spammer. Try again." and get stuck on the registration process.

I've combed trough all the security settings on the forum, trying to see if it's something that has changed over there but I can't find it. Please help!

Kiekie wrote:Hello!

I help run the Dutch rpg forum https://www.warriorcatsnl.com/ and recently we've run into the problem that new members can't register because they're marked as spammers.

The members that are registering get the message that says "We can't confirm you're not a spammer. Try again." and get stuck on the registration process.

I've combed trough all the security settings on the forum, trying to see if it's something that has changed over there but I can't find it. Please help!

Thank you for your report @Kiekie We have had a large amount of reports about this same problem I am going to make a only topic about this problem for our tech team to look at I have merged your topic to here.

Kiekie wrote:Hello!

I help run the Dutch rpg forum https://www.warriorcatsnl.com/ and recently we've run into the problem that new members can't register because they're marked as spammers.

The members that are registering get the message that says "We can't confirm you're not a spammer. Try again." and get stuck on the registration process.

I've combed trough all the security settings on the forum, trying to see if it's something that has changed over there but I can't find it. Please help!

Hello @Kiekie,
I made a test account on your to test the registration page on your forum, I was able to register successfully. I guess the bug doesn't effect everyone. You may delete the account I made if you wish.

brandon_g wrote:

Kiekie wrote:Hello!

I help run the Dutch rpg forum https://www.warriorcatsnl.com/ and recently we've run into the problem that new members can't register because they're marked as spammers.

The members that are registering get the message that says "We can't confirm you're not a spammer. Try again." and get stuck on the registration process.

I've combed trough all the security settings on the forum, trying to see if it's something that has changed over there but I can't find it. Please help!

Hello @Kiekie,
I made a test account on your to test the registration page on your forum, I was able to register successfully. I guess the bug doesn't effect everyone. You may delete the account I made if you wish.

Hi! Thanks for the info, indeed it doesn't affect everyone that's trying to register. We've cross checked with multiple browsers and different emails and that doesn't make the difference. I don't know if IP addresses could be the culprit?

Ape wrote:

Rale wrote:Hey guys, I'm facing one issue for long time now and idk how to fix it. Whenever someone new wants to Register on my forum, he gets this message https://prnt.sc/6BxvXIccZt8C and I have to register them.

Is there any way to get that fixed?

Hello @Rale thank you for your post about your problem today.

Can i ask you what is the end part of the Email address the members are trying to make the account with ?

Right now the only ones we do not have a problem with is Hotmail, Live, Yahoo, Gmail, Any other ones may need to be white listed on our end.

When you give us any email's please just give us the host address like

Code: Hotmail.com

only.

Best regards.

That's not the case, yall are using Gmail only.

Ape.

Hey, unfortunately that's not the case, everyone is using GMAIL,even me, when I tried to register with gmail I had same issue

Hello everyone,

To keep you informed, a patch has been posted online few minutes ago. It must provide a solution to the problem without abandoning the fight against SPAM.

The fix targets the registration and post/edit message pages (under certain conditions).

And for information with the Google Recaptcha V3 solution, it is completely normal not to have a Captcha to complete, this is the principle of the V3 (many people think that it is an error not to see a captcha but this is the intended behavior). To find out more: https://developers.google.com/recaptcha/docs/v3?hl=fr

Can you give us feedback please? Thank you for all your reports.