All users unable to log in

Hello,

Over the last few days, all users have been unable to log into our site, https://osrsadvice.com. This applies to admins (myself), moderators, and standard users alike.

While one user was sending me a complaint a couple days ago that they were unable to log into the offsite, I was indeed able to log in, both to the site and the admin panel. I changed his password and he could still not log in, even with the new one. Now I'm unable to login at all, just like the rest of the users. I also had multiple backup accounts for testing changes and all of those accounts are unable to log in as well.

Admins/moderators are not permitted to recover their passwords but standard accounts are. When standard accounts attempt to recover their passwords, they're being told that they can not recover said account because it's now inactive.

This leads me to believe it's a site error or a site takeover, rather than a simple forgotten password.

What is exactly the issue:  are they seeing the login boxes, login link working, etc.?

Everyone's receiving an error saying their password is incorrect, including myself. When standard users attempt to recover their passwords, they're told their accounts are inactive. Everything else is functioning as normal it seems.

Are you the founder of the forum?

I was given access to the Founder account in 2019, as the original founder hasn't been around since except perhaps once or twice. I think the email account associated with it has been possibly compromised though if this isn't just a bug.

Please send me a PM with these information:

Code:

Username on Forum:
Email Address:

Confirmed this was due to another administrator's account becoming compromised and attempting to take over the website. Luckily I secured the Founder account separately and use a separate, personal account, so I always have the Founder account as a backup. I suggest anyone else who reads this to do the same!

Thank you SLGray for your help!

Marking SOLVED.

You're welcome.

Problem solved & topic archived. Please read our forum rules:  ESF General Rules