by Darren1 July 4th 2010, 7:55 am
Hello,
I too have clicked the banner several times and couldn't reproduce.
It is to my opinion that the user maybe using extremely outdated web browsers, Such as IE5.
I suggest that you ask whom is experiencing this issue to confirm s/he is using a modern web browser such as FireFox 3.6.6 or Google Chrome.
If the issue continues to persist;
Ask them to clear the cache and cookies of the specified browser.
Also, have you recently attempted to use temporary themes or make a style (theme) switcher?