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Help please from a Admin or Mod

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Solved Help please from a Admin or Mod

Post by ukserveradmin on Thu 15 Jul - 19:47

Hi,
Could a Admin or mod contact me please, no one can log in or register on our forum, when we tried to use the utilities (http://www.forumotion.com/en/utils/auth.htm) to restore the forum we cannot log in there also (forgot password).

Look at the site please and click register, you will see our problem.

http://clansoe.site-forums.com/portal.htm

We get the same fault and no one can register or log in.

Thanks for any help.

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Solved Re: Help please from a Admin or Mod

Post by techguy1001 on Fri 16 Jul - 3:30

It is most likely a major template error or CSS problem. Try installing another theme to your forum and see what happens. What forum version are you using?
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Solved Re: Help please from a Admin or Mod

Post by ukserveradmin on Fri 16 Jul - 8:31

"It is most likely a major template error or CSS problem. Try installing another theme to your forum and see what happens."

Thanks for your reply,

Yes, you are probably right there. Problem is no one can log in, including Admin so we can do no maintainance or repair.

We first need to get a Forumotion Admin/Tech to reset our founder password (http://www.forumotion.com/en/utils/auth.htm) so we can try to fix the problem.

Only the portal works http://clansoe.site-forums.com/portal.htm Click Register or Login or try any other pages & its blank screen Crying or Very sad


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Solved Re: Help please from a Admin or Mod

Post by techguy1001 on Fri 16 Jul - 19:49

Yes, I tried. If you need to get to your admin panel, just go to:

http://www.yourforumaddress.com/admin/index.forum
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Solved Re: Help please from a Admin or Mod

Post by ukserveradmin on Fri 16 Jul - 20:43

Thanks, its a No go,

This is the link we tried, same result, blank page.

http://clansoe.site-forums.com/admin/index.forum

I really need to get a Forumotion Admin/Tech to reset our founder password (http://www.forumotion.com/en/utils/auth.htm) so we can try to fix the problem.

Are there no Forumotion Admins/Techs online?


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Solved Re: Help please from a Admin or Mod

Post by Gramagamus Online on Sat 17 Jul - 0:47

All the admins are away at the moment, I'm not sure about techs though, sorry.
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Solved Re: Help please from a Admin or Mod

Post by Jophy on Sat 17 Jul - 6:11

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Solved Re: Help please from a Admin or Mod

Post by ukserveradmin on Sat 17 Jul - 9:48

Thank you, I will PM him Smile

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Solved Re: Help please from a Admin or Mod

Post by ukserveradmin on Sat 17 Jul - 15:04

Ive tried to PM him but nothing is in my SENT box?

Could a Admin contact me please?

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Solved Re: Help please from a Admin or Mod

Post by ken on Sat 17 Jul - 15:23

make sure to use your original email at the restore utils and not your username?

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Solved Thank you everyone who replied. Special thanks to MrMario :-)

Post by ukserveradmin on Sat 17 Jul - 20:35

Thank you everyone who replied. Special thanks to MrMario :-)

Our Forum is restored to an earlier date and now works! :wouhou:

http://clansoe.site-forums.com/forum.htm

Anyone want to come play a great FREE first person shooter?

Come have a look, we run 3 internet game servers & everything you need is available on our forum Smile

Thanks again banana

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Solved Re: Help please from a Admin or Mod

Post by Sanket on Sat 17 Jul - 20:36

Since this thread is marked solved, I will lock this thread.


Sanket Smile

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