The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

I have a person who can not log in

View previous topic View next topic Go down

Solved I have a person who can not log in

Post by Marburg759 on September 15th 2011, 11:23 pm

My forum is new. It is http://ourfaithhaven.forumotion.com I have a person who has registered but can not connect to the forum. She can see the forum but can not post anything. When she tried to log in she gets an error. She does not show up in my Users group.

I don't know how to get her access to the forum. Is there some one who can delete her registration so she can re-register?


Marburg759
New Member

Posts : 4
Reputation : 1
Language : English

Back to top Go down

Solved Re: I have a person who can not log in

Post by Empire_1 on September 15th 2011, 11:29 pm

@Marburg759 wrote:My forum is new. It is http://ourfaithhaven.forumotion.com I have a person who has registered but can not connect to the forum. She can see the forum but can not post anything. When she tried to log in she gets an error. She does not show up in my Users group.

I don't know how to get her access to the forum. Is there some one who can delete her registration so she can re-register?


You can delete it yourself Smile
Go to ACP >> Users & groups >> Users

Find her username and click Edit
Scroll down until you see the option to delete the user. Check it and save. Wink
avatar
Empire_1
Active Poster

Male Posts : 1391
Reputation : 124
Language : English, Spanish, Mandarin, C++
Location : Summoner's Rift

Back to top Go down

Solved Re: I have a person who can not log in

Post by Marburg759 on September 16th 2011, 2:11 am

Thanks,
But unfortunately the person does not show up in my users and groups or as a user. This is a new forum and only has 2 users. The person in question is not one of them.

Marburg759
New Member

Posts : 4
Reputation : 1
Language : English

Back to top Go down

Solved Re: I have a person who can not log in

Post by Base on September 16th 2011, 5:46 pm

Hi, what error message is this member receiving?
avatar
Base
Forumaster

Male Posts : 10386
Reputation : 1693
Language : English and French
Location : United Kingdom, England

http://forumotionhub.net

Back to top Go down

Solved Re: I have a person who can not log in

Post by Marburg759 on September 17th 2011, 6:49 am

They are using yahoo email accounts and they get a message that this forum requires activation. But they never get an activation email or code. To my knowledge I have set the forum to auto activate. This is only happening if the person tries to register with a yahoo account.

Then if they try to register with a different email such as hotmail they get the message that the user id is already in use.

Marburg759
New Member

Posts : 4
Reputation : 1
Language : English

Back to top Go down

Solved Re: I have a person who can not log in

Post by Base on September 17th 2011, 10:58 am

Yes, Yahoo emails can be a bit of a problem... and the reason why they can't register again is because their account has been registered, but it's inactive. Try seeing if there are any users in:

1. Administration Panel (advanced mode)
2. Users & Groups Tab
3. Inactive Users (on the left, under Users)

From there, you can either manually activate the account or delete it so that the user can register again but using a different email. Smile
avatar
Base
Forumaster

Male Posts : 10386
Reputation : 1693
Language : English and French
Location : United Kingdom, England

http://forumotionhub.net

Back to top Go down

Solved Re: I have a person who can not log in

Post by Marburg759 on September 18th 2011, 12:02 am

Hi Base!
Thank you very much! That did the trick! :wouhou:

Marburg759
New Member

Posts : 4
Reputation : 1
Language : English

Back to top Go down

Solved Re: I have a person who can not log in

Post by Nera. on September 18th 2011, 12:21 am

Solved > Locked
avatar
Nera.
Energetic

Female Posts : 7078
Reputation : 2014
Language : English
Location : -

http://webartzforum.com

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum