Explanation and official topic of generale error

[larme d'ange]

Hy everyone

To not multiply the topic about, thank to all to post on that unique topic


(Sorry for my english, I hope you'll understand me)

I'm modo on the french support.
The admins have been advised

You should know than the admin was trying to corrige the bug than affect a majority of all forum.

They already have correct the most important bug, but now, they searching for the cause.

They are:

Can not open the page

generale error

or

this forum don't have sub-forum (or some thing like that)

You don't have to panic for your board, all of it are save on a different servor, so the admin may restore it if it's necessary

For those who see theyre board, but cannot access to the forum, you can use the Utilities to restore it

https://www.forumotion.com/en/utils/

But you should know than if you restore it, the post that you will do tonight may be erase if the admin decide to restore all forum

Sorry for the disturb, thank's for your comprehension


(french topic:
http://forum.forumactif.com/viewtopic.forum?t=61184&postdays=0&postorder=asc&start=0)

(sorry for the modo, but they seems to have no one for answer, and the members are asking for this bug)


Edit Katt : Topic is now Sticky

[Aohna]

my forum
http://kutakzamame.goodforum.net

Now I can see portal,I can go to admin panel but I lost my forum???

[larme d'ange]

Don't be affraid
Your forum is save on a different servor than those who have been affect today

So, If tomorrow your board is always empty, just use the Utilities

[servomap]

Thank you larme d'ange for indicating the right topic. I'll repost my message here:

Hi,

I'm a bit distressed. Came home tonight and found my forum was gone. All I get to see is a broad sign declaring "This board has no forums". (see here http://budapest.forumactif.com/ )

What am I supposed to do? Is it a temporal disorder? Has it been hacked? Should I load the last saved version? (That would mean I would be loosing a lot of recent messages.)

Actually, I can still see the main categories on the Admin panel, but there aren't any forums inside, and it says 0 posts 0 topics everywhere although I have over 1000 posts.

I'm worried sick about my poor forum. Please let me know what am I supposed to do.

Thanks,
Alice

PS. According to your message it seems we're supposed to wait patiently.
You will keep us posted won't you if we're supposed to take any further action? Like if we need to restore the forums manually?

[larme d'ange]

PS. According to your message it seems we're supposed to wait patiently.
You will keep us posted won't you if we're supposed to take any further action? Like if we need to restore the forums manually?

Yes, of sure.

They admin seems to work on, but they may be have to block all forum just for them to can identify the source of this general bug.

I think that no one will have to restore they forum, if it's need, the admin will done it.

But I'll informed you same than on the french support.

[Ovidiu]

I have exactly the same problems !

http://ovidiu.fr-bb.com/index.forum

And more, my forum is different like the others, i think one of the best between the forums, like aspect, and very modern !
And know all disappeared..

[Ovidiu]

Many Thanks ! It is working !

[larme d'ange]

Problem resolve.
You just have to wait for the DNS circulate in the servors

[Ovidiu]

Problem resolve.
You just have to wait for the DNS circulate in the servors

I want to learn french please visit my forum register yourself, you can write in french, or english.

[Ovidiu]

Problem resolve.
You just have to wait for the DNS circulate in the servors

ok, i hope, only a small , big problem remain "Could not obtain post/user information."

[Aohna]

I have my forum back too
thanks

[MTCEFC]

Ok, my forum is up and running, but when people post new topics it looks as if they are replying to old topics.

It is very confusing.

[Cornelia]

> MTCEFC : I was about to respond to your pm, but I'm having big connection problems.

Everytime I change page, it asks me to log in again, so I can't respond to any topic or PM, from my PC, under my two browser (Mozilla and IE).

I'm currently trying from another PC.

EDIT : Finally, it works on my mother's pc.

[Ovidiu]

I am not able to send messege, why ?

[Cornelia]

I have problems too!

Even if it's been 30 minutes since the last message, and even when I edit one of my messages!

EDIT : test to see post edittion works

[Ovidiu]

I have problems too!

Even if it's been 30 minutes since the last message, and even when I edit one of my messages!

yes also me the same

"Informaţii

Nu puteţi să trimiteţi un mesaj nou la un interval atât de scurt dupa anteriorul; vă rugăm, încercaţi mai târziu "

[Ovidiu]

"Informations

Vous ne pouvez pas poster un autre sujet en si peu de temps après le dernier, veuillez réessayer dans un court instant."

And after 30 minutes ?

[Cornelia]

I had the same problem, but now, it's solved for me

[Ovidiu]

I had the same problem, but now, it's solved for me

what is your forum the link

[Cornelia]

Here, in this support forum

Just 30 minutes ago, I couldn't even stay logged in in this support forum from my pc, so it was impossible for me to moderate or respond. I had to use my mom's computer to be able to moderate and respond to messages.

[larme d'ange]

ok, i hope, only a small , big problem remain "Could not obtain post/user information."

It seems to have always some bug.
Like this one or like when you reply to a subject that can create a new subject instead of reply.

For this kind of bug:


Admin panel/ Forum admin/ management