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    User can't login tells her incorrect log in details. Solved.

    MerryWiddow
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    • Post n°1

    Solved User can't login tells her incorrect log in details. Solved.

    Post by MerryWiddow March 2nd 2012, 4:16 pm

    I have one user who is trying to log into my forum. She says the following.

    When I first go to the site, it looks normal. I click 'log in' & put in my info. Click enter & it then tells me I cannot comment on any subjects & incorrect log in details.

    My forum is
    http://ts3cc.canadian-forum.com/

    We have tried everything on our end. We have just moved from another forum and she had the same problem start up one day there after being able to log in with no problems for months.

    Thank you in advance for your help.

    MerryWiddow



    Last edited by MerryWiddow on March 4th 2012, 2:06 am; edited 1 time in total
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    Guest
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    • Post n°2

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by Guest March 2nd 2012, 4:34 pm

    Hi!

    Try this.

    Go to Administration Panel => Users & Groups => Users => Inactive Users => Select user & click Activate. Wink
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    MerryWiddow
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    • Post n°3

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by MerryWiddow March 2nd 2012, 5:34 pm

    She is already activated.
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    Sanket
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    • Post n°4

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by Sanket March 2nd 2012, 5:37 pm

    Change the password for the account & you try to sign in with the details, see if it happens for you too.
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    MerryWiddow
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    • Post n°5

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by MerryWiddow March 2nd 2012, 6:03 pm

    No it doesn't. I can log in as her and it appears that I can post.
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    Sanket
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    • Post n°6

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by Sanket March 2nd 2012, 6:07 pm

    So ask her to fill in the details correctly. If it still happens, Please ask her to take a screenshot of the error she receives.
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    MerryWiddow
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    • Post n°7

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by MerryWiddow March 2nd 2012, 6:11 pm

    Okay will do.
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    MerryWiddow
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    • Post n°8

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by MerryWiddow March 4th 2012, 2:05 am

    Seems changing her password has helped her. She was able to sign in. Thank you for your help.
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    SLGray
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    • Post n°9

    Solved Re: User can't login tells her incorrect log in details. Solved.

    Post by SLGray March 4th 2012, 2:46 am

    MerryWiddow wrote:Seems changing her password has helped her. She was able to sign in. Thank you for your help.

    Topic Solved & Locked





    User can't login tells her incorrect log in details. Solved. Slgray10

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