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Credits do not appear

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The forum of the forums :: Support forum :: Administration Panel, packages, credits and other paid features problems :: Credits, SSL Certificate & Domain Names Problems :: Credits, SSL Certificate & Domain Names Problems Archives

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Solved Credits do not appear

Post by thepencankill April 30th 2012, 7:45 pm

Hello. I bought two sets of credits via paypal. Each payment was for 1,000 credits, totalling 2,000 credits. My paypal account was charged both times. No credits have appeared on my account. Is there a delay? If so, how long do I have to wait? Thank you.
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Solved Re: Credits do not appear

Post by Guest April 30th 2012, 7:47 pm

Hi!

It can take 2 or maximum 3 business days. Wink
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Solved Re: Credits do not appear

Post by thepencankill May 5th 2012, 4:53 pm

I ordered my credits on Monday. It is now Saturday and no credits have been added to my account.
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Solved Re: Credits do not appear

Post by Jophy May 6th 2012, 8:41 am

Hello,

Let's wait until Monday when our pro admin(Leeloo) gets back to work Wink I'm sure she'll drop by here and see what's wrong.

Meanwhile, can you provide a screenshot of the transaction(if there is) and the link of your forum. Wink
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Solved Re: Credits do not appear

Post by Shadow May 7th 2012, 10:59 am

Hello,

Can you please provide your forum's URL ? Smile
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Solved Re: Credits do not appear

Post by thepencankill May 7th 2012, 5:19 pm

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Solved Re: Credits do not appear

Post by Shadow May 9th 2012, 10:59 am

Hello,

Can you please provide by PM a screenshot of the transaction emails you received ?

Edit : handled and fixed by PM.

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