Custom Domain Problem

Hello everyone,

We have purchased our custom domain from namecheap. We think we have set it up correctly by following the directions here:

https://help.forumotion.com/t7021-redirect-an-extern-domain-name-that-you-own-to-your-board

Unfortunately, when we get to the validation portion in the administration panel, we get this error.



Here is how we currently have it set it up in our domain account.



We're total newbies to this so any help would be greatly appreciated. Many thanks!

Hello,

I'll try to help as best I can.

What kind of choice do you have in the dropdown menu "record type" ?

Here are the record types:

Have you tried to select CNAME (Alias) ?

I tried doing that for the "@" and "www" host names and it gave us this error:

Improper records were NOT saved!
There were issues with some records and they were either set to default or completely removed. Please review the issues below and update again appropriately.
INVALID_ADDR: 'http://weheartcharice.forumotion.com' should not be an IP/ URL for CNAME record. (host name: @)
INVALID_ADDR: 'http://weheartcharice.forumotion.com' should not be an IP/ URL for CNAME record. (host name: www)

Try to remove the "http://"

Tried it and got the same error when we tried to validate in the admin panel.

OK, please try to remove all your current configuration and configure just your CNAME to see what's happening.

If you get an error message, please provide a screenshot

Tried the following variations with no luck

#1







#2







#3









#4





#5
before hitting save


after save

Hello,

Try this configuration without the "http://"

That was #5. It didn't work.

Leeloo wrote:Hello,

Try this configuration without the "http://"

Leeloo wrote:Hello,

Try this configuration without the "http://"

You have to delete the "http://" in the forum's URL.

So we removed the http:// like so


Went to forumotion admin panel and got this both times entering www.weheartcharice.com and weheartcharice.com


:-\

Are you sure you did the good operation ? Because I didn't get this error when I configured your personalized domain name in your admin panel.

Now it's OK, your CNAME configuration is correct and the domain name www.weheartcharice.com redirects to your forum's URL.

Thanks !

Leeloo wrote: Are you sure you did the good operation ? Because I didn't get this error when I configured your personalized domain name in your admin panel.

Now it's OK, your CNAME configuration is correct and the domain name www.weheartcharice.com redirects to your forum's URL.

Thanks !

Thanks, Leeloo! You've been a big help.

Just one more question. Now that we have the custom domain in place, is it worth resubmitting our site to google per https://help.forumotion.com/t9488-google-webmaster-tools, or will the bot automatically pick it up?

Hi,

Glad to see your domains now working
Yes it's worth submitting to Google Webmaster, as it gives you tools that you won't have access to otherwise. Bots will always detect any domain changes in a short period of time

Darren1 wrote:Hi,

Glad to see your domains now working
Yes it's worth submitting to Google Webmaster, as it gives you tools that you won't have access to otherwise. Bots will always detect any domain changes in a short period of time

We actually submitted it already when we didn't have the custom domain yet (weheartcharice.forumotion.com). I went ahead and submitted it again today with the custom domain (weheartcharice.com). I will just delete the first one in a couple of days or so if it ends up being too confusing in the search engine.

Anyways, thanks for all your help! I will go ahead and mark this thread as SOLVED.

If you change the address in your first one, that'd work fine as well and would have the records still

Glad to have helped out