Help me restore to default forumotion domain, please !

Hi everyone,
I have the forumotion, my default forumotion domain is: a3k43.withme.us, and my custom domain is: a3k43.net.
This time, the domain a3k43.net has been inactived. Can you help me restore my domain to the default, please?
I have tried access my forum as both a3k43.withme.us and a3k43.net are not-done.
I have configed "automatic redirect from a3k43.withme.us to a3k43.net" from Admin Control Panel.

I hope to get helps from everyone !!!!!!
Thanks for your concerns.

Try using the Utilities Tool: https://www.forumotion.com/en/utils/

Sorry, i've lost my information to access https://www.forumotion.com/en/utils/
If my domain has reset to original. Or my forum can access by the original domain. So every problem seem OK.

Can you set my forum using original domain a3k43.withme.us?
(this time it auto redirect to custom domain a3k43.net - i can not view).

Can you help me how to access my forum by original domain a3k43.withme.us replace for custom domain a3k43.net, please!!!

Hello,

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

You didn't purchase your personalized domain name trough Forumotion ?

Sorry for my omissions.
My personalized domain name didn't purchase from Forumotion.
I can't access both the original address and personalized domain.
Hope to receive your feedback !
Thanks !

Hello,

You'll need to see the configuration of your domain name.

I've forwarded your issue to our techs anyway, but I think it's related to your redirection.

Thank you

Hi,

I could not configure my domain from domain-services because it was deactivated for a long times.

Can you disconnect the redirection between my forum and personalize domain (a3k43.net), , redirect original domain for default adress (a3k43.withme.us // a3k43.clubme.net) ?

Thanks !

Hello,

The real base URL is a3k43.clubme.net .

Effectively, there were a problem with it on our side

It's fixed now, thank you

Nice !!!!
It's working again.
Thank you very much !